AI-First SaaS Implementation Specialist

Cloud Bridge Tech Recruitment; Philippines; Sur place; PHP 600 000 - 1 000 000; Plein temps

Résumé du poste

Cloud Bridge Tech Recruitment is seeking an Implementation Consultant to be the day-to-day technical contact for a portfolio of customers, guiding them from setup through long-term adoption with AI and automation features.

With mentorship from a Senior Solutions Engineer, you’ll maximise value, secure renewals, and help customers manage compliance, risk, and supplier relationships on an AI-first platform.

Qualifications

• 3+ years in a customer-facing technical role supporting SaaS implementations.
• Passion for helping customers succeed and interest in SaaS customer success models.
• Experience hitting implementation milestones and Time to First Value.
• Analytical mindset with comfort in data mapping, migration and configuration.
• Interest in exploring AI advancements and applying AI tools in work.
• Strong problem-solving skills with attention to detail and process discipline.
• Clear, professional communication and documentation of business processes.

Responsabilités

• Partner with Senior Solutions Engineer and Account Director to manage a portfolio of customers as their technical contact.
• Own the full customer journey from implementation to long-term success, meeting phased implementation metrics.
• Handle day-to-day technical tasks: configuration requests, workflow updates, user permissions, data updates.
• Troubleshoot as first-line technical support and coordinate with wider team for resolutions.
• Build customer relationships and advocate for their needs, suggesting product enhancements.
• Monitor health and usage, track Time to First Value, and flag risks to the Senior Solutions Engineer.
• Document configurations and key interactions for transparency across the team.
• Surface expansion opportunities and support renewals with data for strategic reviews.
• Stay curious about new product releases, best practices, and AI advancements.

Connaissances

Technical Support

SaaS

Customer-facing

Data Mapping

Migration

Problem Solving

Documentation

Communication

AI Enthusiasm

Description du poste

Cloud Bridge Tech Recruitment is seeking an Implementation Consultant to be the day-to-day technical contact for a portfolio of customers, guiding them from setup through long-term adoption with AI and automation features.

With mentorship from a Senior Solutions Engineer, you’ll maximise value, secure renewals, and help customers manage compliance, risk, and supplier relationships on an AI-first platform.