AI Enablement Lead: Hands-on Training for BPO Ops

Ubiquity; Philippines; On-site; PHP 1,200,000 - 2,400,000; Full time

Job summary

Ubiquity is seeking an AI Adoption & Enablement Lead to empower teams with practical AI tools and workflows. You’ll train frontline agents and leaders, identify high‑impact use cases, and translate them into hands‑on sessions using Gemini, Claude, and ChatGPT.

You’ll develop real‑world case studies, refine prompts, and foster peer‑to‑peer learning while promoting responsible, human‑centred AI across Operations, QA, WFM, HR and Training.

Qualifications

• Hands-on experience using Google Gemini and Anthropic Claude; familiarity with ChatGPT is a plus.

Responsibilities

• Dedicated AI Consulting: Partner directly with leaders and team members across all functions to uncover manual tasks and map out high‑impact AI use cases.

Skills

Hands-on AI Platform Knowledge

BPO & Support Operations Experience

Communication Skills

Training & Coaching Abilities

Problem-Solving & Curiosity

Tools

Google Gemini

Anthropic Claude

ChatGPT

Job description

Ubiquity is seeking an AI Adoption & Enablement Lead to empower teams with practical AI tools and workflows. You’ll train frontline agents and leaders, identify high‑impact use cases, and translate them into hands‑on sessions using Gemini, Claude, and ChatGPT.

You’ll develop real‑world case studies, refine prompts, and foster peer‑to‑peer learning while promoting responsible, human‑centred AI across Operations, QA, WFM, HR and Training.