Onsite AI-Driven Customer Success & Operations Lead

Snappr Inc.; Manila; On-site; PHP 3,078,817 - 4,310,344; Full time

Benefits offered by this job

Transportation allowance

Health Insurance (Day 1 HMO w/ dependents)

Job summary

Snappr Inc. is looking for a Customer Success Manager to lead its customer support functions, managing a team dedicated to delivering exceptional service to both Consumer and Enterprise clients. This role involves deploying AI tools to enhance efficiency, analyzing productivity, and optimizing customer interactions.

The ideal candidate will have a strong background in customer support or operations management, with demonstrated leadership experience and the ability to communicate effectively across functions. The position is based onsite in Ortigas and offers competitive pay along with health insurance and transportation allowance.

Qualifications

• 5+ years in customer support or success, with 2+ years in leadership.
• Hands-on experience deploying AI tools to improve support metrics.
• Extensive experience with data analytics.

Responsibilities

• Own end-to-end customer support across both Consumer and Enterprise.
• Deploy AI to enhance team efficiency.
• Analyze productivity and execute improvements.

Skills

Leadership

AI deployment

Data analytics

Communication

Project management

Tools

BI tools

Job description

Snappr Inc. is looking for a Customer Success Manager to lead its customer support functions, managing a team dedicated to delivering exceptional service to both Consumer and Enterprise clients. This role involves deploying AI tools to enhance efficiency, analyzing productivity, and optimizing customer interactions.

The ideal candidate will have a strong background in customer support or operations management, with demonstrated leadership experience and the ability to communicate effectively across functions. The position is based onsite in Ortigas and offers competitive pay along with health insurance and transportation allowance.