AI Bot Operations & Optimization Lead

IntouchCX; Metro Manila; Presencial; PHP 1 800 000 - 2 400 000; Tempo integral

Resumo da oferta

IntouchCX in Metro Manila is seeking an AI Operations & Optimization Manager to lead the ongoing performance, quality, optimization, and evolution of digital and voice bot programs. This role serves as the primary partner-facing point of contact and leads a cross-functional team that may include Bot Quality Analysts, Data Analysts, Prompt Designers, and Bot Configuration and Development resources.

This AI Operations Manager translates bot performance data, quality findings, operational feedback,

Qualificações

• 5+ years across BPO, CX, operations, client services, quality assurance, analytics, continuous improvement, program management, or related disciplines.

Responsabilidades

• Serve as the primary partner-facing point of contact for bot performance, quality, optimization, and enhancement activities while leading the overall operating rhythm.
• Lead, direct, and set clear priorities for a multidisciplinary AI operations team to align effort toward common goals, continuous improvement, and measurable outcomes.
• Coordinate enhancement delivery across Bot Quality, Prompt Design, Bot Configuration, Development, Analytics, Operations, and other support teams.
• Manage change control, approvals, release coordination, testing requirements, and stakeholder communication.
• Ensure enhancements are documented with clear objectives, expected outcomes, and success measures.
• Track recommendations from identification through approval, implementation, validation, and closure.

Conhecimentos

Cross-functional leadership

Stakeholder management

Data analysis

Change management

Communication skills

Descrição da oferta de emprego

IntouchCX in Metro Manila is seeking an AI Operations & Optimization Manager to lead the ongoing performance, quality, optimization, and evolution of digital and voice bot programs. This role serves as the primary partner-facing point of contact and leads a cross-functional team that may include Bot Quality Analysts, Data Analysts, Prompt Designers, and Bot Configuration and Development resources.

This AI Operations Manager translates bot performance data, quality findings, operational feedback,