Aftersales Training & Certification Leader

Toyota Motor Philippines Corporation; Santa Rosa; On-site; PHP 480,000 - 720,000; Full time

Job summary

Toyota Motor Philippines Corporation is seeking a Customer Management and Administrative Trainer to strengthen dealer aftersales capability through structured learning programs and training operations support. Located at the Toyota Special Economic Zone, Santa Rosa, Laguna, this role ensures service excellence while maintaining dealer standards and training requirements.

The ideal candidate will lead training programs, certifications, and skills assessments, manage records and learning systems,

Qualifications

• Graduate of business-related courses (Business Administration, Management, Marketing).
• Clear communication to individuals or groups, engaging the audience and aiding retention.
• Ability to plan and support development of individuals' skills and abilities for current/future roles.
• Ability to make a strong first impression, command attention and project confidence.
• Identify new learning areas; apply newly acquired knowledge on the job.

Responsibilities

• Drive aftersales capability and service excellence through training delivery and performance support.
• Develop dealer aftersales teams through training programs, certifications, and skills assessments.
• Maintain accurate training records, learning systems, and hands‑on training facilities for program smoothness.
• Lead the Toyota Technical Education Program and ensure its effective execution and improvement.
• Coordinate with internal and external stakeholders to align programs with business needs.
• Ensure compliance with TDSP standards and training quality across dealer development.
• Conduct certification exams and practical skills assessments to evaluate learning outcomes.
• Manage and update dealer training and certification records for accurate documentation.
• Maintain training systems to monitor attendance, certification status, and program completion.
• Oversee hands‑on learning facilities, ensuring tools and resources are available and organized.
• Plan, coordinate, and execute Toyota Technical Education Program activities per priorities and timelines.
• Collaborate with other departments to align training with business goals and dealer development needs.
• Ensure programs meet TDSP and compliance standards by maintaining quality and documentation.
• Develop and implement standardized training programs for aftersales personnel.
• Facilitate classroom and e‑learning sessions for key frontline roles.

Skills

Microsoft Office

Power BI

Canva

Video editing

Education

Business-related degree

Job description

Toyota Motor Philippines Corporation is seeking a Customer Management and Administrative Trainer to strengthen dealer aftersales capability through structured learning programs and training operations support. Located at the Toyota Special Economic Zone, Santa Rosa, Laguna, this role ensures service excellence while maintaining dealer standards and training requirements.

The ideal candidate will lead training programs, certifications, and skills assessments, manage records and learning systems,