After Sales Technical Trainer

SEAOIL Philippines, Inc.; Philippines; On-site; PHP 446,400 - 669,600; Full time

Job summary

SEAOIL Philippines, Inc. is seeking an After Sales Technical Trainer to develop and deliver comprehensive technical training programs. This role supports after-sales teams and third-party partners in ensuring consistent service quality and adherence to safety standards.

The ideal candidate has a Bachelor's degree in Engineering, paired with 3-5 years of hands-on experience in after-sales or service roles. A strong background in LPG or fuel systems is an advantage. This position requires excellent communication skills and a commitment to continuous improvement.

Qualifications

• 3-5 years of hands-on technical experience in after-sales or service roles.
• Certification in training delivery or adult learning is a plus.
• Proficient in developing training materials and conducting assessments.

Responsibilities

• Design and deliver technical training programs for after-sales teams.
• Conduct competency assessments and practical evaluations.
• Collaborate with various teams to ensure training content is updated.

Skills

Technical knowledge in LPG and fuel systems

Strong communication skills

Problem-solving abilities

Experience in training delivery

Education

Bachelor's degree in Engineering or related field

Job description

Are you ready to start your legaSEA? SEAOIL is looking for passionate talents to help make a difference in the lives of Filipinos and fuel their better future. Here's your chance to grow your career with the largest and leading independent fuel company in the country - join us as our next After Sales Technical Trainer!

What is this role about?

The After Sales Technical Trainer is responsible for developing and delivering technical training programs for after-sales teams, technicians, and third-party service partners to ensure high-quality service delivery, product knowledge, and consistent adherence to safety and technical standards. This role supports continuous improvement of diagnostic and repair capabilities, enhances first-time fix rates, and helps maintain customer satisfaction through effective knowledge transfer, coaching, and competency assessments.

What will YOU do?

• Design, develop, and maintain technical training materials, manuals, standard operating procedures (SOPs), and assessment tools for after-sales personnel and partner technicians.
• Deliver classroom, workshop, and on-the-job training sessions covering product systems, diagnostics, repair procedures, safety practices, and warranty processes.
• Conduct regular competency assessments and practical evaluations to measure skill levels, identify gaps, and recommend targeted coaching plans.
• Collaborate with Service, Engineering, Quality, and Parts teams to ensure training content reflects current product updates, technical bulletins, and best practices.
• Support service advisors and technicians in diagnosing complex faults, providing hands‑on troubleshooting guidance, and improving first‑time repair rates.
• Develop and maintain a training schedule, track attendance, and report training effectiveness and key performance indicators to management.
• Facilitate certification programs for internal staff and external partners to ensure consistent service quality and compliance with company standards.
• Partner with regional teams to roll out new product trainings and ensure standardized delivery across service locations.
• Maintain training equipment, demo units, and practical labs; coordinate with procurement for necessary tools and consumables.
• Perform other duties as assigned to support after‑sales excellence and customer satisfaction.

What will YOU need?

• Bachelor's degree in Engineering, Automotive Technology, Technical Education, or a related field preferred.
• Minimum of 3-5 years of hands‑on technical experience in after‑sales, service, or repair roles; experience with LPG, fuel systems, or heavy equipment is an advantage.
• Prior experience in training, coaching, or technical instruction preferred; certification in training delivery or adult learning is a plus.
• Strong diagnostic and problem‑solving skills, with practical knowledge of tools, test equipment, and repair procedures.
• Excellent communication and interpersonal skills; able to convey technical concepts clearly to diverse audiences.
• Adept in preparing training materials, conducting assessments, and using digital presentation tools; basic data analysis skills to track training impact.
• Willingness to travel to service locations and suppliers’ terminals as required; flexible to support training schedules across regions.
• Committed to safety, quality, and continuous improvement; able to work collaboratively across functional teams.