Advanced Associate, People Support

Pearson; Mandaluyong; Hybrid; PHP 360,000 - 600,000; Full time

Job summary

Pearson is seeking a Talent Experience Coordinator to deliver a seamless, candidate-first experience across interviews, offers, onboarding, and recruiting operations. This role thrives in a fast-paced, high-volume environment and emphasizes collaboration, accountability, and care across teams and time zones.

You will partner with candidates, hiring managers, and Talent Partners to coordinate interviews, prepare offers, and support onboarding, while leveraging AI tools to improve processes and

Qualifications

• Have at least 2 years of experience in global recruitment, onboarding, or HR generalist roles.
• Exposure to EMEA processes is preferred.
• Demonstrate strong collaboration and clear communication.
• Capable of managing and enhancing stakeholder experience.
• Show accountability, ownership, and follow-through.
• Experience with automation initiatives is a plus.
• Experience in an AI-enabled environment that strengthens recruiting operations.

Responsibilities

• Deliver a best-in-class candidate experience throughout the interview journey.
• Create meaningful interactions that leave a positive impression of Pearson.
• Coordinate interviews, prepare offers/contracts, and support onboarding.
• Build strong relationships across functions and time zones.
• Identify opportunities to improve operational processes and drive enhancements.
• Maintain accurate, complete recruiting data in Pearson’s ATS.

Skills

Global recruitment

Onboarding

HR generalist

Collaboration

Communication

Stakeholder mgmt

Accountability

Ownership

Proactive

AI-enabled recruiting

Agile learning

Organizational skills

Job description

Talent Experience Coordinator

The Talent Experience Coordinator plays a key role in delivering a seamless, candidate-first experience for Pearson candidates, Talent Partners, Hiring Managers, and internal stakeholders. In a fast-paced, high-volume environment, this individual brings strong judgment, responsiveness, and a partnership mindset to every interaction—helping coordinate interviews, support offers and onboarding, maintain data accuracy, and strengthen recruiting operations. This role is ideal for someone who is energized by creating meaningful experiences, building strong relationships across teams and time zones, and identifying opportunities to improve processes in thoughtful and efficient ways. The Talent Experience Coordinator also brings a continuous improvement mindset, leveraging current technology and AI capabilities where appropriate to enhance efficiency, elevate the candidate experience, and support business outcomes. As a visible ambassador of Pearson’s values, this individual leads with collaboration, accountability, and care, while helping the team deliver consistent, high-quality results. The Talent Experience Coordinator reports to the Talent Experience Team Lead.

What you’ll do:

• Deliver a best-in-class experience for every candidate throughout the interview journey, helping build confidence and ease at every stage

• Create meaningful interactions that leave candidates with a positive and lasting impression of Pearson

• Partner closely with candidates, hiring managers, and Talent Partners to coordinate interviews, prepare offers or contracts, and support a seamless onboarding experience

• Build strong, collaborative relationships with team members, hiring managers, and partners across functions and time zones

• Identify opportunities to improve operational processes and help drive thoughtful, efficient enhancements

• Apply best practices in Pearson’s ATS and help ensure recruiting data remains accurate, complete, and up to date

• Contribute to team priorities and special projects that strengthen recruiting operations and the overall talent experience.

What You’ll Need:

• Have at least 2 years of experience in global recruitment , onboarding , or HR generalist roles

• Have exposure to EMEA processes (preferred)

• Demonstrate strong collaboration and clear communication

• Is confident in managing and enhancing stakeholder experience

• Show accountability, ownership, and follow‑through

• Have experience with or exposure to automation initiatives (as SME or tester)

• Are experience‑focused, solution‑oriented, and proactive

• Bring a positive, resilient, and “can‑do” mindset

• Highly organized, proactive, and efficient, with a strong sense of urgency and the ability to manage priorities in a fast-paced environment

• Comfortable navigating ambiguity and balancing competing priorities with sound judgment and adaptability

• Demonstrated experience supporting high-volume, complex recruiting coordination with accuracy, responsiveness, and a candidate-first mindset

• Ideally, this individual is already succeeding in a similar role, preferably within an organization that leverages AI to strengthen recruiting operations and elevate the candidate experience

• Consistent track record of strong performance, accountability, and follow-through

• Good stakeholder management skills, with experience partnering directly with hiring teams and building strong, credible relationships across functions and levels

• Agile and quick to learn, with the ability to absorb new information, adapt to change, and apply new tools or processes effectively.

• Strong organizational skills, with exceptional attention to detail and the ability to prioritize effectively across multiple requests

• Confidence learning new technologies quickly and sharing that knowledge with others; experience in an AI-enabled environment that enhances recruiting operations and candidate experience is strongly preferred

Who we are:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [e-mail].

Job:

Job Family: ENTERPRISE

Organization: Corporate Human Resources

Schedule: FULL_TIME

Workplace Type: Hybrid

Req ID: 26233