ADMITTING STAFF

Urdaneta Sacred Heart Hospital; Urdaneta; On-site; PHP 201,000 - 312,000; Full time

Job summary

Urdaneta Sacred Heart Hospital is seeking an administrative professional to manage inpatient billing, liaise with families, and coordinate with social workers and HMOs. Responsibilities include preparing daily billing reports, handling inquiries, processing promissory notes, and ensuring smooth patient transfers.

The role requires strong communication, meticulous record-keeping, and ability to navigate hospital policies and insurance procedures to support patients and staff effectively.

Qualifications

• Proven ability to handle hospital billing processes and patient accounting.
• Strong interpersonal skills to interact with patients' families.
• Experience with social work coordination and insurance liaison is a plus.

Responsibilities

• Prepare daily inpatient billing reports and ward summaries.
• Interview patients' families about admission policies and potential expenses.
• Monitor patient bills and coordinate partial payments with families.
• Coordinate with social workers for patient follow-up and endorsements.
• Assist watchers and families with billing, room, and facility inquiries.
• Answer external calls regarding OPD and hospital policies for transfers.
• Inform ambulance personnel about patient transfers and logistics.
• Assist nurses and watchers with fee inquiries related to procedures.
• Process and sign off on conduction slips and related payments.
• Coordinate with records for chart updates and billing clearance.
• Prepare promissory notes and discuss hospital policies with patients.
• Update promissory notes and PhilHealth/discount arrangements as needed.
• Prepare and forward all documents for HMO approvals and discharges.
• Prepare summaries of all approved HMO forms for admitting head review.
• Notify doctors about promissory notes and patient approvals.

Skills

Communication

Customer service

Record keeping

Education

College diploma in healthcare administration

Job description

• Prepare daily report of In Patient summary of bill, , list of admission, and discharge patient to be forwarded to the President and CEO and to AVP ( 4-12 shift and 12-8 shift)through email.

• Conducts an interview with the immediate family or watcher of the patient for admission and discuss hospital policies and possible expenses to the family.

• Monitor Bill of the patient daily.

• Coordinates with the patient’s family regarding their temporary bill and ask for partial payment.

• Prepare the list of patients to be endorsed to social worker for follow up.

• Assist other concernof watcher of the patient.

• Assist watchers complain regarding bills, room, CR, etc.

• Receives an outside call and answers some inquiry (opd).

• Receives an outside call from other hospital and discuss the hospital policies and possible expenses to the family of patient for transfer.

• Inform the ambulance driver in case of transfer to other hospital.

• Assists nurses and watchers inquiry regarding fees in case of conduction.

• Signs Conduction slip in case of conduction.

• Monitor conduction fees/payments of ambulance and nurses.

• Coordinates patients w/ procedure to nurse station.

• Discuss hospital policies and possible expenses with the patient’s family regarding surgical procedure to be done to their patients.

• Room transfer, and billing clearance provider.

• Assist and approve other concern of all Departments regarding the account of the patient

• Assist watcher of patients for Promissory note and discuss the policies of hospital regarding promissory note.

• Process forms( consultation and diagnostic) to patients with medical insurance (HMO)

• Prepare and process of approval of patients diagnostic request with medical insurance (HMO)

• Assist and discuss other concern of patient with medical insurance (HMO) regarding policies of admission and approval of diagnostic request.

• Reporting and sending all the documents needed for approval to designated HMO admission ,for discharge and opd approval.

• Prepare a summary report of all approved forms of patients with medical insurance (HMO) to be forwarded to admitting head for checking. /endorse to Hmodept for transmittal.

• Prepare promissory note for patient w/safekeep and online transfer, for transfer to hospital of choice, hmo for update and OPD transaction for philhealth discount.

• Inform the doctors about their patient for promissory note.

• Updates promissory notes for patients and patient with medical insurance which are not yet updated due to late order or discharge, for patronage discount, professional fees discount and late filling of PhilHealth.( submitted to admitting head for checking).

• Coordinates to records department regarding chart for updates.

• Prepare the updated bill to be signed by the watcher to be submitted to philhealth department.

• Issue discharge slip to watchers(patients w/safekeep, online, hama and expired patient)