Admitting Associate

The Medical City; Pasig; On-site; PHP 250,000 - 350,000; Full time

Job summary

The Medical City Ortigas is seeking an experienced Admitting Associate to manage the end-to-end patient admission process, including collecting identification, medical histories, and insurance details, and guiding patients and families through forms.

This role reports to the Admission and Bed Management department and requires accuracy, strong communication, and flexibility to work shifts, including nights, weekends, and holidays.

Qualifications

• Experience in hospital admission or clinical setting preferred.
• Ability to collect patient information including assessments and histories.
• Explain admission procedures to patients and families.
• Knowledge of Philhealth eligibility and insurance claims advantageous.
• Willingness to work in shifting schedules including nights, weekends, or holidays.

Responsibilities

• Bed assignment based on patient criteria such as diagnosis, level of care, and plan of care.
• Assist with Philhealth eligibility and insurance claims and handle general administrative tasks.
• Manage the entire admission process and enter patient information into the pre-admissions database.

Skills

Admissions coordination

Health insurance processing

Medical records handling

Customer service

Communication skills

Careful documentation

Education

Four-year degree

Job description

The Medical City Ortigas is searching for an experienced Admitting Associate to join the team and help lead the organization to the next level. This role is responsible for end-to-end process of patient admission including registering patient identification, gathering patient information (including assessments, medical histories, and insurance coverage, and receiving and processing patient admission), providing directions and information to patients and their families, and ensuring that all necessary admission forms are filled out and signed.

This role reports directly to the Admission and Bed Management department.

What’s The Role All About?

Job responsibilities include, but not limited to:

• Responsible in bed assignment base on patient criteria such as diagnosis of patient, level of care, drip medicine particular to the unit and plan of care.

• Assist with Philhealth eligibility and insurance claims, as well as handle general administrative tasks such as answering phones, responding to emails, and any assigned tasks.

• Handles the entire admission process and observes the prescribed standards, policies, and procedures of the department and hospital by receiving bookings from physicians, confirming admitting privileges of physicians, interviewing patients, and entering patient information into the pre-admissions database

Who Are We Looking For?

An effective Admitting Associate must possess the following skills:

• Ability to handle entire admission process and observing prescribed standards, policies, and procedures of the department and hospital

• Ensure accurate health-related information gathered to patients, relatives, and significant others during the admission process

• Determines patient financial accounts and health insurances to ensure accurate classification of charging accounts during patient's hospitalization

• Facilitate discharge, readmission, and changes in admission requests from the attending physicians to facilitate seamless transfer of patient care services

• Establish effective communication strategies to obtain health-related information and provide education regarding the admission process

• Submit required admission reporting daily to ensure completeness and accuracy to be used in updating the hospital census

Ideally, a candidate must be a graduate of any four (4) year course, preferably with experience working in the same field/industry of hospital/clinical setting. The candidate must also be willing to work in a shifting schedule, including work on night-shifts, weekends, or holidays.