Admissions & Customer Support Associate MFI Polytechnic Institute Inc.

Mfi; Pasig; On-site; PHP 240,000 - 360,000; Full time

Job summary

MFI Polytechnic Institute Inc. is seeking an Admissions & Customer Support Associate to support student inquiries, enrollment coordination, and recruitment activities at our Ortigas campus in Pasig City.

This role is onsite and full-time, with schedules from Monday to Friday. You will be the front-line contact for students, parents, and partners, guiding them through enrollment processes and program details.

Qualifications

• Graduate of any 4-year course (Business, Marketing, Communication, Psychology, or related fields preferred).
• At least 6 months–1 year experience in Marketing or admin support.
• Good communication and interpersonal skills.
• Proficient in Google Workspace and MS Office.
• Organized, dependable, and comfortable in a client-facing role.

Responsibilities

• Admissions & Inquiry Support: handle walk-in, phone, chat, and email inquiries about MFI programs.
• Lead Tracking & Documentation: record inquiries and leads in the marketing database; monitor applicant progress; prepare reports.
• Marketing & Recruitment Support: assist during orientations, open houses, and promotional events; manage registrations and logistics.
• Administrative Assistance: maintain files, perform encoding and documentation tasks; support the Department Manager.

Skills

communication skills

interpersonal skills

Education

4-year degree in Business/Marketing/Communication/Pychology (related fields)

Tools

Google Workspace

MS Office

Job description

MFI Building, Ortigas Avenue, Pasig City (Landmark: The Medical City), Brgy. Ugong, CITY OF PASIG, METRO MANILA

Salary : Not Specify

Whom we are looking for

Position : Admissions & Customer Support Associate

Location : MFI Building, Ortigas Avenue, Pasig City (Landmark: The Medical City)

Employment Type : Full-time, On-site

Schedule : Monday (7:30 a.m.–4:30 p.m.) Tuesday to Friday (8:00 a.m.–5:00 p.m.)

Duties and Responsibilities

MFI Polytechnic Institute Inc. is looking for anAdmissions & Customer Support Associateto support student inquiries, enrollment coordination, and recruitment activities.

This role is ideal for individuals who enjoyface-to-face interaction, organized follow-ups, and working in aschool or academic environment.

You will serve as a front-line support for students, parents, and partners, helping guide them through MFI programs and enrollment processes.

Ideal for fresh graduates or early-career professionals who want experience in admissions, marketing, and student engagement.

Key Responsibilities

Admissions & Inquiry Support

• Handle walk-in, phone, chat, and email inquiries about MFI programs
• Provide accurate and courteous information to students and parents
• Coordinate closely with Admissions and Registrar for application concerns

Lead Tracking & Documentation

• Record inquiries and leads in the marketing database
• Monitor applicant progress and follow up with relevant teams
• Prepare daily and weekly inquiry and enrollment reports

Marketing & Recruitment Support

• Assist during orientations, open houses, and promotional events
• Help manage registrations, booths, materials, and logistics
• Support communication campaigns via email and digital channels

Administrative Assistance

• Maintain organized files of inquiry forms and correspondence
• Perform encoding, scanning, and documentation tasks
• Carry out other related tasks assigned by the Department Manager

Job Specification

Qualifications

• Graduate of any 4-year course(Business, Marketing, Communication, Psychology, or related fields preferred)
• At least6 months–1 year experiencein:
• Marketing or admin support
• b communication and interpersonal skills
• Proficient inGoogle Workspace and MS Office
• Organized, dependable, and comfortable in a client-facing role

Working Conditions

• Based atMFI Ortigas, Pasig Campus.
• Full-time, on-site position with standard weekday schedule.
• May occasionally be required to assist duringenrollment, orientations, or marketing events.

Why Join MFI

• Gain hands-on experience ineducation, admissions, and recruitment
• Work in aprofessional on-site office
• Exposure to marketing campaigns and enrollment operations
• Opportunity forfuture regularization or internal movement, subject to performance and availability

Equal Opportunity & Data Privacy Notice

MFI Polytechnic Institute Inc. is anequal opportunity employer.All qualified applicants are considered regardless of age, gender, religion, marital status, or disability, in compliance with labor laws and institutional values.

By submitting your application, you consent to the lawful processing of your personal data for recruitment and employment purposes in accordance with theData Privacy Act of 2012 (RA 10173).