Administrator

Virtual Staff 365; Philippines; Remote; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Remote work

Dayshift Australia (AEST)

Full-time

HMO

Annual leave

13th month pay

Government mandated benefits

Job summary

Virtual Staff 365 is seeking an Administrator to support day-to-day operations for an Australian mobile massage and allied health provider. This remote role focuses on client scheduling, partner communications, and maintaining core system records.

You will work Australian business hours, handle inquiries by phone and email with empathy, and coordinate therapist appointments using Jobber and Cliniko. This is a permanent full-time work-from-home position with benefits.

Qualifications

• Proven admin or customer service experience.
• Strong English communication and telephone skills.
• Ability to manage scheduling and client communications empathetically.
• Able to work Australian business hours four days a week.
• Requires active Australian eSIM for local calls.
• High initiative, responsiveness, and attention to detail.

Responsibilities

• Answer inbound calls and provide information on service options and bookings.
• Schedule, reschedule, and record client histories and preferences.
• Liaise with elderly clients, next of kin, and healthcare partners.
• Respond to inquiries via phone and email in a timely, professional manner.
• Enter and update client and appointment data in Jobber and Cliniko.
• Send treatment notes to external partners after treatments.
• Ensure workflows and records are up to date.

Skills

Scheduling

Customer Service

English Proficiency

Attention to detail

Tools

Jobber

Cliniko

Job description

Administrator

Company : Virtual Staff 365 Job Type : Full Time Remote / Work from Home

Job Description - Administrator

Description

Our client is an established Australian provider delivering mobile massage and allied health services across aged care, disability support, and corporate wellness. Operating through a fully remote model, they deliver high-quality, compassionate care directly to clients while fostering a supportive and proactive team environment.

They are now seeking to hire an Administrator to support day-to-day operations by managing client scheduling, partner communications, and core system records. This role plays a critical part in maintaining smooth service delivery and delivering clear, compassionate communication to clients and their families.

Job Responsibilities

Customer Communication & Scheduling

• Answer inbound calls and provide clear information on available service options and client bookings
• Perform outbound calls to schedule appointments, reschedule bookings, and take brief verbal histories and preferences
• Liaise warmly and professionally with elderly clients, next of kin, and healthcare partners
• Respond to customer enquiries via phone and email in a timely and professional manner

Data & System Management

• Accurately enter and update client details and appointment information across Jobber and Cliniko
• Send treatment notes to appropriate external partners after completed treatments
• Ensure all task workflows, records, and service files are complete and up to date within designated timelines

General Administration & Operational Support

• Monitor incoming emails and elevate complex matters to company directors
• Draft work proposals, prepare documentation, and complete general administrative tasks as required
• Assist with future operational growth by helping coordinate therapist team appointments and schedules

Requirements

• Proven experience in an administrative or customer service role
• Strong verbal and written English communication skills with high telephone confidence
• Demonstrated ability to manage scheduling tasks and client communication with empathy and professionalism
• Ability to work Australian business hours for a minimum of four days per week
• Active Australian eSIM capability to receive and make local phone calls
• High degree of initiative, prompt responsiveness, and strong attention to detail

Nice-to-Have Skills

• Prior experience using Jobber or Cliniko scheduling software
• Previous administrative experience within the Australian healthcare, aged care, or allied health sectors
• Practical experience or familiarity using AI tools to assist with daily workplace tasks

Benefits

• Permanent work-from-home set-up
• Dayshift (Australian Eastern Standard Time business hours)
• Full-time job
• HMO (STAFF only)
• Annual leave
• 13-month pay
• With Government mandated benefits