Administrative Staff

Manatal; Pampanga; On-site; PHP 223,000 - 335,000; Full time

Benefits offered by this job

Competitive rewards

Healthcare coverage from Day 1

Paid time off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing in the Philippines is seeking an Administrative Staff to support day-to-day finance operations, focusing on Accounts Receivable billing, debt collection, and balance sheet reconciliations in a hybrid, day-shift setup.

You will review AR billing, monitor overdue balances, prepare customer statements, and collaborate with internal teams to resolve billing issues, with opportunities for growth and competitive rewards.

Qualifications

• Proven experience in Accounts Receivable billing and customer account management.
• Practical understanding of balance sheet reconciliations and ability to investigate discrepancies.
• Experience in debt collection and following up on outstanding balances.
• Strong English communication and attention to detail.

Responsibilities

• Process and review Accounts Receivable (AR) billing activities, ensuring transactions are accurate and recorded.
• Review billing exceptions and investigate discrepancies.
• Perform monthly balance sheet reconciliations and investigate variances.
• Manage customer account activities, including statements and inquiries.
• Support debt collection by following up on outstanding balances and documenting actions.
• Monitor billing information to identify discrepancies and overdue items.
• Maintain accurate financial records and ensure data quality in accounting systems.
• Assist with general finance and administrative tasks as required.
• Handle daily, weekly, and monthly tasks within deadlines.
• Collaborate with internal teams to resolve billing and reconciliation issues.

Skills

Accounts Receivable billing

Debt collection

Balance sheet reconciliations

Customer account management

Billing exception reporting

English communication

Attention to detail

Administrative skills

Tools

Excel

ERP systems

Job description

Discover your 100% YOU with MicroSourcing!

Position: Administrative Staff

Work setup & shift:Hybrid, Day shift

Why join MicroSourcing?

You'll have:

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on Day 1, plus one or more dependents, paid time off with cash conversion, group life insurance, and performance bonuses.
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role:

As an Administrative Staff, you will support the day-to-day finance operations with a focus on Accounts Receivable, billing, debt collection, and balance sheet reconciliations.

• Process and review Accounts Receivable (AR) billing activities, ensuring transactions are accurate, complete, and properly recorded.
• Review billing exceptions and investigate discrepancies, identifying issues that require correction or further escalation.
• Perform monthly balance sheet reconciliations, ensuring account balances are supported by accurate records and investigating any variances.
• Manage customer account activities, including preparing and distributing customer statements and responding to account-related enquiries.
• Support debt collection activities by following up on outstanding customer balances, documenting collection actions, and maintaining accurate payment records.
• Monitor accounts and billing information to identify discrepancies, overdue balances, and items requiring follow-up.
• Maintain accurate financial and administrative records while ensuring data entered into accounting systems is complete and reliable.
• Assist with general finance and administrative tasks as required by the team.
• Manage recurring daily, weekly, and monthly responsibilities while ensuring tasks are completed within established deadlines.
• Collaborate with internal stakeholders to resolve billing, reconciliation, and customer account issues.

What You Need:

Non-negotiables

• Proven experience in Accounts Receivable (AR) billing and customer account management.
• Practical understanding of balance sheet reconciliations and the ability to investigate and resolve discrepancies.
• Experience in debt collection and following up on outstanding customer balances.
• Strong understanding of billing exception reporting and the ability to investigate unusual or incomplete transactions.
• Excellent written and spoken English communication skills.
• Strong attention to detail and accuracy when handling financial data and billing information.
• Good administrative and organizational skills with the ability to manage multiple priorities.
• Ability to work independently while also collaborating effectively with internal teams.

Preferred skills/expertise

• Previous experience supporting Australian businesses or Australian clients.
• Knowledge of Australian accounting practices and GST principles.
• Experience working in the IT, Managed Services Provider (MSP), or technology industry.
• Experience using accounting, billing, ERP, or customer management systems.
• Strong Excel or spreadsheet skills.
• Positive attitude with a willingness to learn new systems and processes.

What We're Looking For:

• Accuracy: Demonstrates strong attention to detail when processing billing information, reconciliations, and financial data.
• Analytical Thinking: Can identify billing exceptions, investigate discrepancies, and determine the appropriate action.
• Organization: Effectively manages recurring finance and administrative activities across daily, weekly, and monthly deadlines.
• Accountability: Takes ownership of assigned tasks and follows issues through to resolution or escalation.
• Communication: Communicates clearly and professionally with customers, colleagues, and other stakeholders.
• Adaptability: Comfortable learning new systems, processes, and workflows while maintaining consistent performance.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our Commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan-it's our commitment. Our way of life. Here, we don't just accept your unique authentic self-we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

Terms & conditions apply.