Admin Assistant (Service Delivery)

CO Careers; Pampanga; On-site; PHP 201,000 - 268,000; Full time

Benefits offered by this job

HMO with prescription coverage

13th-month pay

SSS

PhilHealth

Pag-IBIG

retirement benefits

Job summary

Clark Outsourcing in Pampanga is seeking an Admin Assistant (Service Delivery) to support attendance monitoring, employee records, reporting, and administrative coordination. Fresh graduates are encouraged to apply. The role is on-site with a shifting schedule (8:00 PM–5:00 AM PH Time) to cover 24/5 operations.

You’ll collaborate with multiple teams and contribute to accurate workforce data. Join CO Careers’ CO Fam culture and grow with our services delivery team while supporting clients and

Qualifications

• Bachelor’s degree preferred or fresh graduates welcome.
• Strong English communication skills, written and verbal.
• Proficiency with MS Office, Google Workspace and Excel.
• Ability to handle confidential information with professionalism.

Responsibilities

• Monitor employee attendance in real time using HRIS and Time Doctor.
• Maintain accurate employee records and databases.
• Generate and submit weekly and monthly reports for clients and management.
• Track tardiness, absences, overtime, and attendance trends.
• Conduct attendance and productivity audits and provide insights to management.
• Investigate and resolve payroll, billing, and attendance discrepancies.
• Process requests through ticketing systems and maintain records in Zoho.
• Support Service Delivery Management with administrative tasks.
• Coordinate with internal departments to ensure timely completion of requests.

Skills

English communication

Organizational skills

Multitasking

Time management

Attention to detail

Problem-solving

Confidential information handling

Analytical skills

Technical troubleshooting basics

Proactive/adaptable

Education

Bachelor's degree preferred

Fresh graduates welcome

Tools

Microsoft Office

Google Workspace

Excel

HRIS

Time Doctor

Zoho

Job description

Position Title: Admin Assistant (Service Delivery)

Work Set Up: On-site

Schedule: 8:00 PM - 5:00 AM PH Time (Shifting Schedule - as needed)

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga

Quick Rundown

We are seeking a detail-oriented and proactive Admin Assistant (Service Delivery) to support daily operations through attendance monitoring, employee record management, reporting, and administrative coordination. This role plays a key part in ensuring accurate workforce data, timely reporting, and seamless collaboration with cross-functional teams. Fresh graduates are encouraged to apply.

What You’ll Do

• Monitor employee attendance in real time using HRIS and Time Doctor
• Maintain accurate and up-to-date employee records and databases
• Generate and submit weekly and monthly reports for clients and management
• Track tardiness, absences, overtime, and attendance trends
• Conduct attendance and productivity audits and provide insights to management
• Investigate and resolve payroll, billing, and attendance discrepancies
• Process and monitor requests through ticketing systems (IT, ISD, Office Management)
• Maintain records and updates within Zoho and other internal systems
• Support Service Delivery Management with administrative and operational tasks
• Coordinate with internal departments to ensure timely completion of requests

What We’re Looking For

• Bachelor’s degree preferred; open to fresh graduates
• Previous BPO experience is an advantage but not required
• Strong English communication skills (written and verbal)
• Excellent organizational, multitasking, and time-management skills
• Proficiency in Microsoft Office, Google Workspace, and Excel
• Ability to handle confidential information with professionalism
• Detail-oriented with strong analytical and problem-solving skills
• Basic computer and technical troubleshooting skills
• Proactive, adaptable, and willing to learn in a fast-paced environment
• Flexible to support 24/5 operations and shifting schedules

Why You’ll Love Joining the CO Fam!

At Clark Outsourcing, we’re redefining what it means to work in a BPO. This isn’t your regular office setup - it’s where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you’ll have to experience it yourself to believe it.

Health and Welfare Benefits

• HMO with prescription coverage
• SSS
• PhilHealth
• Pag-IBIG
• 13th-month pay
• retirement benefits
• and more.

Beyond Work

• in‑office swimming pool (lowkey flex!)
• CO Club gaming lounge
• CSR involvement through CO Stars
• scholarship programs
• access to CO Academy for growth

Travel Opportunities

• We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits

• Paid holidays
• earned PTO on your first month
• Wellness leave (no questions asked)
• bereavement leave
• parental leave
• Magna Carta leave

Extra Perks

• Salary loans up to PHP 1M (via BPI)
• CO Swag Bag
• birthday tokens
• anniversary tokens
• COol & flexible workplace.

Growth and Recognition

• Yearly performance appraisals
• career advancement programs
• CO League events
• guidance from our amazing Coaches!

At CO, it’s not just about work - it’s about loving where you work. Ready to experience the best workplace ever? We can’t wait to welcome you to the team!