ActiveOne: Clinic Cluster Lead (Luzon)

RelianceUnited; Mandaluyong; On-site; PHP 446,000 - 781,000; Full time

Job summary

RelianceUnited seeks a Clinic Cluster Lead to manage daily clinic operations, staff engagement, and compliance across multiple sites in Metro Manila. You will guide reports, audit processes, and be the first line of contact for clinic site personnel to address day-to-day concerns.

Responsibilities include monitoring staff performance and attendance, coordinating with site medical personnel, and ensuring timely submission of utilization and compliance reports to the client POC.

Qualifications

• Licensed nurse with PRC license.
• 1 year or more experience in occupational health, business operations, or administrative roles.
• Able to work with flexible scheduling.

Responsibilities

• Monitor staff compliance with patient care and related policies.
• Maintain records on staff attendance and performance.
• Coordinate with site medical personnel on client requirements and policy updates.
• Collaborate with CMT on client escalations and staffing issues to meet response times.
• Respond to site medical queries and coordinate with departments to address concerns.
• Endorse and monitor deployment of Nurses and MDs.
• Support OSH compliance and submission of AMR/WAIR reports to client POC.
• Organize health programs based on client illness/incidence reports.
• Coordinate with CMT on ActiveOne program and training initiatives.

Skills

Nurse coordination

Staff management

Communication with medical staff

Education

Professional license in Nursing (PRC)

Job description

Client Locations: Alabang, Mandaluyong, Makati, Quezon City, San Fernando Pampanga, Santa Rosa Laguna

The Clinic Cluster Lead will handle clinic management in terms of daily clinic operations, engagement with staff, guidance in reports, audit compliance, etc. A coordinator and first line to engage with clinic site personnel to address day-to-day concerns.

Duties and Responsibilities:

• Monitors compliance of staff with standards defined by ActiveOne specifically about customer service and other staff behavior policies.
• Monitors and maintain records of staff performance relative to attendance & performance
• Communication/coordination with site medical personnel regarding client requirements and policy updates
• Coordination with CMT regarding client escalations on staffing and operational issues and ensuring compliance to response time is met.
• Respond to site medical personnel concerns and queries and direct coordination with the involved departments to ensure concerns are addressed.
• Endorsement and monitoring of Nurses and MDs for deployment.
• Assists in monitoring OSH compliance and submission of AMR and WAIR (Covid and Accident) to client POC.
• Organize/identify Health Programs based on the client's illness/incidence reports
• Collaborate with CMT regarding ActiveOne program/training initiatives (Mental Health, Customer Service, OSH training, etc).
• Assists in the coordination with site medical personnel regarding clinic schedule and attendance, approval of leaves and overtime
• Maintains the list of handled site medical personnel.
• Consolidate the daily, weekly & monthly inventory of PPE/medicines & medical supplies across all sites for submission to the Client POC
• Coordinate with the clinic Nurses regarding the submission of the clinic utilization reports to CRT
• Monitor the on-time submission of the clinic utilization report to the Client POC
• Monthly checking of equipment, medicines & medical supplies inventory, and requisitions prior to submission to the Client POC
• Consolidation of Waste Disposal report per Client's requests

Qualifications:

• Candidate must possess at least Professional License (Passed Board/Bar/Professional License Exam) in Nursing or equivalent.
• At least one year of experience in an occupational health setting, business operations, and/or administrative role
• Ability to thrive under a flexible work schedule environment