Active Directory Federation Services (ADFS) Customer Engineer (English Bilingual)

Concentrix; Mexico; On-site; PHP 5,643,000 - 9,404,000; Full time

Job summary

Concentrix is seeking an Active Directory Federation Services (ADFS) Customer Engineer to advise enterprise customers on identity modernization, federation services, and secure hybrid identities. You will lead migrations, configure federation components, and partner with security teams to implement best practices.

The role emphasizes troubleshooting, customer-facing advisory work, and hands-on guidance across on-premises AD, ADFS, and Entra ID modernization efforts.

Qualifications

• 5+ years of experience with Active Directory and ADFS environments.
• Expertise in ADFS migrations, upgrades, and modernization initiatives.
• Experience delivering enterprise identity or hybrid identity projects.
• Strong troubleshooting and problem-solving skills.
• Experience working with customers in a consulting, advisory, or support role.

Responsibilities

• Design, deploy, configure, and support ADFS environments.
• Lead upgrades, migrations, and modernization initiatives to Entra ID.
• Configure claims-based authentication, policies, and MFA integrations.
• Troubleshoot authentication, federation, certificate, and identity sync issues.
• Support AD architecture, trust relationships, and Entra Connect sync.
• Improve identity security posture by remediating findings and implementing best practices.
• Collaborate with customer infrastructure, security, and architecture teams.
• Provide technical guidance, knowledge transfer, and readiness support.

Skills

ADFS

ADFS migrations

Claims-based authentication

Relying Party Trusts

MFA integration

Hybrid Identity

Certificate management

Security best practices

Troubleshooting

Customer engagement

Tools

PowerShell automation

Job description

Active Directory Federation Services (ADFS) Customer Engineer (English Bilingual)

Job Description

Technical Products and Services (TPS):

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

JOB SUMMARY-

The ADFS Customer Engineer serves as a trusted advisor to enterprise customers, providing technical guidance, migration support, and operational expertise across Active Directory Federation Services (ADFS), Active Directory, and Microsoft Entra ID. The role focuses on identity modernization, federation services, hybrid identity solutions, and security best practices.

Responsibilities

• Design, deploy, configure, and support ADFS environments.
• Lead ADFS upgrades, migrations, and modernization initiatives, including migrations to Microsoft Entra ID.
• Configure and manage claims-based authentication, Access Control Policies, Relying Party Trusts, MFA integrations, and federation services.
• Troubleshoot authentication, federation, certificate, and identity synchronization issues.
• Support Active Directory architecture, authentication, trust relationships, and Entra Connect synchronization.
• Assess and improve identity security posture through remediation of security findings and implementation of best practices.
• Collaborate with customer infrastructure, security, and architecture teams to deliver secure and compliant identity solutions.
• Deliver technical guidance, knowledge transfer, and operational readiness support.

Qualifications

Advanced (Required)

• Active Directory Federation Services (ADFS)
• ADFS migrations, upgrades, and modernization
• Claims-based authentication and federation
• Access Control Policies and Relying Party Trusts
• Microsoft Entra Connect and Hybrid Identity
• MFA integration and authentication troubleshooting
• Certificate management and federation security
• 5+ years of experience supporting Active Directory and ADFS environments.
• Experience delivering enterprise identity, federation, or hybrid identity projects.
• Strong troubleshooting and problem-solving skills.
• Experience working directly with customers in a consulting, advisory, or support capacity.

Intermediate (Required)

• Active Directory Domain Services (AD DS)
• Multi-domain and multi-forest environments
• Authentication and trust design
• Microsoft Entra ID (Free, P1, P2)
• Identity synchronization and lifecycle management
• Active Directory security assessments and remediation

Preferred

• Microsoft Defender for Identity
• Active Directory Certificate Services (AD CS)
• Entra Password Protection
• Audit policy, event forwarding, and security monitoring
• PowerShell automation

Preferred Certifications

• SC-300: Microsoft Identity and Access Administrator
• AZ-104: Microsoft Azure Administrator
• Microsoft Certified Trainer (MCT)
• MCSE (or equivalent experience)
• CISSP or comparable security certification