Accreditation Administration Support | Hybrid | Ortigas | Day 1 HMO

Emapta; Metro Manila; Hybrid; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Day 1 HMO coverage with free dependent

Competitive Salary Package

Day Shift schedule

Hybrid work arrangement

Prime office location in Ortigas

De Minimis Benefits: PHP 3,000

Salary Advance Program

Upskilling via Emapta Academy

Gym access 24/7 (Ortigas/Makati)

Exclusive Emapta Lifestyle perks

Employee referral incentives

Government benefits

20 annual leaves

Mentorship and global exposure

Job summary

Emapta is seeking an Accreditation Administration Support to join our Real Estate Finance operations in Ortigas. The role focuses on accurate broker accreditation, timely record-keeping, and lender coordination across multiple networks, supporting an international business with growth opportunities.

The team offers a hybrid setup, Day Shift, and opportunities for upskilling through Emapta Academy. The position provides a competitive salary and extensive employee benefits within a collaborative

Qualifications

• 1–3 years of experience in related role.
• Strong attention to detail and sustained focus.
• Excellent written and verbal communication skills.
• Effective collaboration across multiple teams.
• High motivation and commitment to completing tasks.
• Ability to prioritise tasks and meet deadlines.
• Aptitude for learning new systems and processes quickly.
• Computer literacy, particularly in Excel, Google Sheets, and Google Drive.
• Familiarity with Google tools, Slack, and Microsoft 365.
• Analytical thinking skills.
• Previous Zendesk experience preferred.

Responsibilities

• Enter broker accreditation codes accurately.
• Update CPD points in Discovery.
• Upload SMSF qualification certificates into Discovery.
• Submit lender accreditations for new Mortgage Choice and Smartline brokers across multiple lender portals.
• Check and sign all manual accreditation submissions for new brokers across Mortgage Choice and Smartline networks.
• Process bulk accreditation submissions for new brokers across both networks.
• Handle ad hoc accreditation requests for existing brokers across both networks.
• Conduct MFAA registry checks.
• Add and update mobile numbers and respond to duplicate mobile number notifications.
• Download Fit2work summary, police, and credit reports and save them to the designated folder.
• Verify that credit scores exceed 600 and notify the Accreditation and Franchise Operations teams of scores below 600.
• Email lenders to confirm broker departures or update broker details.
• Complete other Franchise Operations tasks as directed.

Skills

Attention to detail

Written and verbal comms

Cross-team collaboration

Motivation and commitment

Prioritisation

Learning new systems

Excel

Google Sheets

Google Drive

Slack

Microsoft 365

Zendesk experience

Tools

Excel

Google Sheets

Google Drive

Slack

Microsoft 365

Zendesk

Job description

Connect Administrative Expertise with Opportunities in Real Estate Finance

Strong broker networks depend on accurate accreditation and timely administration to support property financing. The Accreditation Administration Support role strengthens this foundation through reliable records, lender coordination, and onboarding assistance. Develop valuable industry expertise while supporting an international business with Emapta, where top 1% talent can pursue a long-term global career, meaningful contributions, and professional growth within a collaborative environment.

Snapshot

• Employment Type: Full-time
• Work Setup: Hybrid, Ortigas, (Onsite on Day 1)
• Shift: Day Shift, Consecutive Days Off

Benefits

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Day Shift schedule
• Hybrid work arrangement
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• De Minimis Benefits: PHP 3,000
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

Qualifications

• 1-3 years of experience
• Strong attention to detail and sustained focus
• Excellent written and verbal communication skills
• Effective collaboration across multiple teams
• High motivation and commitment to completing tasks
• Ability to prioritise tasks and meet required time frames
• Aptitude for learning new systems and processes quickly
• Computer literacy, particularly in Excel, Google Sheets, and Google Drive
• Familiarity with Google tools, Slack, and Microsoft 365
• Analytical thinking skills
• Previous Zendesk experience preferred

Responsibilities

• Enter broker accreditation codes accurately.
• Update CPD points in Discovery.
• Upload SMSF qualification certificates into Discovery.
• Submit lender accreditations for new Mortgage Choice and Smartline brokers across multiple lender portals.
• Check and sign all manual accreditation submissions for new brokers across the Mortgage Choice and Smartline networks.
• Process bulk accreditation submissions for new brokers across both networks.
• Handle ad hoc accreditation requests for existing brokers across both networks.
• Conduct MFAA registry checks.
• Add and update mobile numbers and respond to duplicate mobile number notifications.
• Download Fit2work summary, police, and credit reports and save them to the designated folder.
• Verify that credit scores exceed 600 and notify the Accreditation and Franchise Operations teams of scores below 600.
• Email lenders to confirm broker departures or update broker details.
• Complete other Franchise Operations tasks as directed.

About the Client

Our client is an established mortgage broking business with more than 30 years of experience helping customers finance homes, investment properties, vehicles, and businesses. Its success reflects a commitment to trusted guidance, diverse lending options, and simpler financial decisions. Supported by an extensive broker network and strong lender relationships, the business connects customers with financing suited to their goals. Its sustained industry presence and customer-focused approach make it a respected partner in property finance and a rewarding environment for professionals.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.