Accounts Receivable Specialist: Collections & Disputes

Copeland; Manila; On-site; PHP 167,000 - 279,000; Full time

Job summary

Copeland is seeking an Account Management professional in Manila to handle collections for assigned L1 customers, respond to inquiries related to orders, payments, invoices and disputes, and provide proactive resolution within the portfolio.

You will coordinate with Cash Application, Customer Service and Sales to clear aging receivables, document activities, and ensure timely posting and reconciliation, with a 24-hour turnaround for statements and release orders.

Responsibilities

• Provide excellent collection activities to assigned L1 customers
• Answer inquiries related to order, payment, invoice and disputes
• Provide proactive assistance and resolution within the assigned portfolio
• Research and analyse disputed delinquent account balances
• Provide thorough and accurate documentation to customer accounts through our communication channels
• Perform all necessary account reconciliations as required
• Maintain a turnaround time of 24 hours for the issuance of Account Statements and Release Orders
• Coordinate with Cash application team to clear aging unapplied receipts and ensure that all collections are properly posted
• Work with Customer Service, Sales and other stakeholders to address and resolve customer disputes and billing issues, ensuring a positive customer experience
• On time completion of activity logs
• Timely and accurate update of information into the Business Unit tool
• Serves as back up for colleagues who are on leave and/ or manpower augmentation.

Job description

Copeland is seeking an Account Management professional in Manila to handle collections for assigned L1 customers, respond to inquiries related to orders, payments, invoices and disputes, and provide proactive resolution within the portfolio.

You will coordinate with Cash Application, Customer Service and Sales to clear aging receivables, document activities, and ensure timely posting and reconciliation, with a 24-hour turnaround for statements and release orders.