Accounts Receivable Associate (CSR Healthcare) | Hybrid | Start ASAP

Infinit-O; Pasay; Sur place; PHP 360 000 - 600 000; Plein temps

Avantages offerts par ce poste

Devices provided

Résumé du poste

Infinit-O in Metro Manila is seeking an Accounts Receivable Associate to perform patient outreach, verify ledger details, and securely process payments while upholding HIPAA compliance.

You will review AMD ledgers, handle inquiries, update PBS with outcomes, and coordinate with the AR team to resolve complex payment scenarios, ensuring accuracy and empathy in every interaction.

Qualifications

• Bachelor’s degree in Finance, Accounting, Business, or a related field.
• 2–3 years of experience in BPO collections, medical billing, or customer service (US healthcare preferred).
• Excellent verbal and written English; ability to handle difficult conversations with professional empathy.
• Proficiency in MS Excel (filtering, data entry) and familiarity with EHR/PM software (Advanced MD preferred).
• High accuracy in reading financial ledgers and identifying discrepancies.

Responsabilités

• Patient Outreach: Conduct outbound calls to patients to discuss outstanding balances, verify identity in compliance with privacy laws, and request payment.
• Ledger Verification: Review the AMD ledger to ensure balances are accurate before outreach; identify charge slips, insurance payments, and write-offs.
• Payment Processing: Securely process payments using credit cards on file or by entering new card information provided by the patient.
• Inquiry Management: Answer patient questions regarding balances, payment history, and insurance reason codes.
• Administrative Accuracy: Update the Patient Balance Spreadsheet with accurate communication and disposition statuses; add notes in AMD.
• Call Handling: Leave professional voicemails per HIPAA scripts and perform warm transfers to the Patient AR team for complex issues.

Connaissances

Excellent English communication

MS Excel proficiency

Attention to detail

Formation

Bachelor’s degree in Finance, Accounting, Business, or related field

Outils

Advanced MD

Description du poste

Infinit‑O is the trusted, customer‑centric, and sustainable leader in Business Process Optimization. We empower finance and healthcare organizations to thrive in a digital‑first world by combining specialized industry expertise and innovative technology for 20 years.

We navigate complex industry landscapes to drive transformative outcomes, helping businesses streamline operations, enhance customer experience, and achieve sustainable growth backed by a world‑class Net Promoter Score of 75. Our approach combines operational efficiency with a human‑centered ethos, ensuring sustainable value creation for our clients and team members.

As a Certified B Corporation, Infinit‑O is committed to the highest standards of social and environmental performance, accountability, and transparency. We embed these values into every aspect of our operations—aligning business success with a positive impact on our clients, people, and communities.

Our commitment to Diversity, Equity, and Inclusion (DEI) is integral to our mission. We believe that building inclusive, equitable teams is not only the right thing to do—it is also essential for driving innovation and better business outcomes. We actively promote equal opportunity through inclusive hiring practices, continuous learning programs, and regular equity assessments to ensure a fair and empowering workplace for all.

Key Responsibilities:

Role Overview: The Accounts Receivable Associate is responsible for performing outreach to patients with outstanding balances under $100. This role requires a balance of empathetic communication and technical accuracy to verify ledger details, explain charges, and successfully collect payments.

• Patient Outreach: Conduct outbound calls to patients to discuss outstanding balances, verify identity (Name and DOB) in compliance with privacy laws, and request payment.

• Ledger Verification: Review the Advanced MD (AMD) ledger to ensure balances are accurate before outreach. This includes identifying charge slips, insurance payments, and write‑offs.

• Payment Processing: Securely process payments using credit cards on file or by entering new card information provided by the patient.

• Inquiry Management: Confidently answer patient questions regarding account balances, payment history, and common insurance reason codes (e.g., deductibles, copays, coinsurance).

• Administrative Accuracy: Update the Patient Balance Spreadsheet (PBS) with accurate communication and disposition statuses. Add detailed notes in AMD summarizing all actions taken.

• Call Handling: Leave professional voicemails following specific HIPAA‑compliant scripts and perform "warm transfers" to the Patient AR team for complex issues like payment plans.

Requirements

Qualifications:

• Education: Bachelor’s degree in Finance, Accounting, Business, or a related field.

• Experience: At least 2-3 years of experience in BPO collections, medical billing, or customer service (preferably US‑based healthcare).

• Communication: Excellent verbal and written English skills; ability to handle difficult conversations with professional empathy.

• Technical Skills: Proficiency in MS Excel (filtering, data entry) and familiarity with EHR/PM software (Advanced MD preferred).

• Attention to Detail: High accuracy in reading financial ledgers and identifying discrepancies.

DEVICES WILL BE PROVIDED TO SUCCESSFUL CANDIDATES