Accounts Receivable and Debt Collection Coordinator Requisition

NQBE Integrated IT; Western Visayas; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing is seeking an Accounts Receivable Specialist to manage AR, debt collection, and financial reconciliation across four entities. You will maintain records, follow up on balances, resolve invoice queries, and report to the onshore finance team.

You will handle overdue accounts via calls and emails, process payments, prepare statements, and escalate complex cases for credits, write-offs, or payment arrangements. Strong English and ERP proficiency are essential.

Qualifications

• At least 1–2 years of experience in accounts administration, finance, data processing, or a related role.
• Understanding of accounts receivable processes, debt collection, credit control, and payment allocation.
• Familiarity with bank and credit card reconciliation processes.
• Strong written and spoken English, with professional communication with customers via email/phone.
• Ability to learn and navigate ERP, accounting, or job management systems.

Responsibilities

• Manage overdue customer accounts across four entities with professional follow-ups.
• Process incoming customer payments and allocate to invoices.
• Prepare and send customer statements; maintain AR records and notes in ICE.
• Monitor overdue accounts; escalate unresolved cases for decisions on payment arrangements.
• Investigate invoice queries and disputes, escalate when needed for credits or write-offs.
• Identify and allocate unreferenced payments to invoices to keep aging reports accurate.
• Monitor credit hold thresholds and notify managers in advance.
• Prepare weekly aged receivables reports (30/60/90+ days).
• Provide monthly summaries of collection activities to Office Manager and CFO.
• Perform daily bank reconciliations for one bank account per entity (4 total).
• Conduct monthly credit card reconciliations across branches.

Skills

Excel

Outlook

English

Communication

Attention to detail

Organizational skills

Independent work

Time management

Debt collection

Tools

ICE

ERP systems

Job description

Discover your 100% YOU with MicroSourcing!

Position: Accounts Receivable Specialist
Location: MoA, Two E-com, Pasay City
Work setup & shift: Onsite, Day shift

Why join MicroSourcing?

You'll have:

Competitive Rewards:

• Enjoy above-market compensation
• healthcare coverage on day one
• plus one or more dependents
• paid time-off with cash conversion
• group life insurance
• and performance bonuses.

A Collaborative Spirit:

Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.

Work-Life Harmony:

Enjoy the balance between work and life that suits you with flexible work arrangements.

Career Growth:

Take advantage of opportunities for continuous learning and career advancement.

Inclusive Teamwork:

Be part of a company that celebrates diversity and fosters an inclusive culture.

Your Role:

As an Accounts Receivable Specialist, you will primarily manage accounts receivable, debt collection, and financial reconciliation activities across four business entities. You will help maintain accurate financial records, follow up on outstanding customer balances, resolve invoice queries, and provide regular reporting to the onshore finance team.

Specifically, you will:

• Manage overdue customer accounts across four business entities through professional phone and email follow-ups, following established collection schedules and escalation procedures.
• Process incoming customer payments and allocate them accurately against outstanding invoices.
• Prepare and send customer account statements while maintaining updated accounts receivable records and collection notes in the ICE system.
• Monitor overdue accounts and elevate unresolved cases to the onshore Office Manager or CFO for decisions regarding payment arrangements, credit holds, or external collections.
• Investigate customer invoice queries and disputes by reviewing job and equipment history in ICE, resolving straightforward concerns and escalating matters requiring credit notes, pricing adjustments, or debt write-offs for approval.
• Identify and allocate unreferenced or unmatched customer payments to the appropriate invoices to maintain accurate accounts receivable records and ageing reports.
• Monitor accounts approaching credit hold thresholds and notify the relevant branch or service manager in advance.
• Prepare weekly aged receivables reports covering 30-, 60-, and 90-plus-day outstanding balances across all four entities.
• Provide monthly summaries of collection activities, follow-ups, and payment outcomes to the onshore Office Manager and CFO.
• Perform daily bank reconciliations for one bank account per entity, covering four entities in total, using ICE.
• Conduct monthly credit card reconciliations using consolidated statements for each branch across all four branches.
• Ensure all collection activities and financial transactions are properly documented and follow established approval procedures.

What You Need:

Non-negotiables

• At least 1–2 years of experience in accounts administration, finance, data processing, or a related role.
• Understanding of accounts receivable processes, debt collection, credit control, and payment allocation.
• Familiarity with bank and credit card reconciliation processes.
• Intermediate to advanced Microsoft Office skills, particularly Microsoft Excel and Outlook.
• Ability to learn and navigate ERP, accounting, or job management systems; experience with similar platforms is an advantage.
• Strong written and spoken English, with the ability to communicate professionally with customers through email and phone calls.
• Confidence in conducting courteous but assertive debt collection follow-ups while maintaining positive customer relationships.
• Excellent numerical accuracy, attention to detail, and organizational skills.
• Ability to work independently, manage competing priorities, and follow established processes and escalation procedures.

Preferred skills/expertise

• Previous experience in accounts receivable, debt collection, or credit control.
• Experience using job or accounts management systems, particularly ICE or similar ERP platforms.
• Background in service-based industries such as IT, printing, trades, or related businesses.
• Experience handling outstanding customer accounts and conducting professional collection calls.
• Strong problem-solving skills and a methodical approach to investigating payment discrepancies and invoice disputes.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit MicroSourcing.

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