Accounts Officer

Offsure Global Outsourcing INC.; Mabalacat; On-site; PHP 520,000 - 700,000; Full time

Job summary

Offsure Global Outsourcing INC. is seeking an Accounts Officer to support day-to-day operations for an Australian client, based at Clark Freeport Zone, Pampanga. You will process invoices, reconciliations, and customer/supplier records, ensuring accurate ledgers and timely reporting.

After onboarding, you will handle collections and payments under supervision, with training provided and a focus on accuracy, compliance, and efficiency in a fast-paced BPO environment.

Qualifications

• At least three years of experience in accounts administration, accounts payable and receivable, bookkeeping, or a similar role.
• Demonstrated accuracy in transaction processing and account reconciliations.
• At least two years of BPO experience is preferred.
• Experience supporting Australian clients is preferred.
• Confident written and spoken English, with a professional phone manner for collections and supplier enquiries.

Responsibilities

• Accurately enter supplier invoices, customer invoices where required, credit notes, receipts, and allocations using approved systems and supporting documents.
• Process and check invoices through Oasis and Nexus, where applicable; follow up on missing information and refer discrepancies.
• Maintain customer and supplier records and process account openings, updates, and closures through approved workflows.
• Manage assigned accounts inboxes, including the Credits Inbox; process authorised credits and keep records of queries, approvals, and actions.
• Prepare supplier payment-run information and supporting documents for review; payment approval and release remain with the Accounts Lead.

Skills

Attention to detail

English proficiency

Independent working

Tools

Excel

Nexus

Oasis

CreditorWatch

Job description

Accounts Officer

Location: Clark Freeport Zone, Pampanga
Job type: Full-time
Work arrangement:On-site Dayshift

Job Overview

We're looking for a detail-oriented Accounts Officer to support the day-to-day accounts operations of an Australian business. You'll process invoices, receipts, credits, and account records; complete assigned reconciliations; and follow up with customers and suppliers.

You'll work with the Accounts Lead and teams across the business to keep records accurate, resolve routine queries, and provide timely information for weekly and month-end reporting. Training and a supported transition will be provided before you take on direct customer and supplier calls.

Key Responsibilities

Accounts Processing

• Accurately enter supplier invoices, customer invoices where required, credit notes, receipts, and allocations using approved systems and supporting documents.
• Process and check invoices through Oasis and Nexus, where applicable. Follow up on missing information and refer discrepancies to the Accounts Lead or the relevant team.
• Maintain customer and supplier records and process account openings, updates, and closures through approved workflows.
• Manage assigned accounts inboxes, including the Credits Inbox. Process authorised credits and keep clear records of queries, approvals, and completed actions.
• Prepare supplier payment-run information and supporting documents for review. Payment approval and release remain with WFS.

Reconciliations and Follow-up

• Complete assigned bank, customer, and supplier statement reconciliations.
• Investigate unmatched transactions, missing invoices, credits, and payment allocations. Escalate complex differences to the Accounts Lead.
• Prepare supplier claims and rebate information when assigned, track outstanding credits, and reconcile outcomes.
• Work with Purchasing, Sales, Customer Service, and Operations to resolve invoice, delivery, pricing, and credit queries.

Customer and Supplier Communication

• After training and readiness confirmation, handle account enquiries and customer collections or supplier follow-up by phone and email. WFS will manage contact during the transition.
• Follow the approved collections process, issue statements and reminders, and record customer contacts, disputes, promised payment dates, and next actions.
• Refer payment-plan requests, credit decisions, account-hold exceptions, and difficult or overdue disputes to the Accounts Lead.
• Follow up on approved arrangements and promptly report missed commitments.

Reporting and Month-end Support

• Keep debtor follow-up records and account data current to support weekly overdue-account and cash-flow reporting.
• Provide expected receipts, supplier due dates, and outstanding processing information for cash-flow forecasts and proposed payment runs.
• Complete assigned month-end checklists, reconciliations, and supporting schedules, with documentation for review.
• Update chart-of-accounts and general-ledger records through approved workflows, subject to review and approval where required.
• Document routine procedures, maintain handover notes, provide leave coverage including supplier invoice entry, and assist with other accounts tasks and process improvements.

Payroll support is not included unless separately scoped, approved, and supported by appropriate training and system access.

Financial Controls and Authority

The Accounts Officer prepares and processes transactions within approved procedures and access permissions. The Accounts Lead reviews work, and WFS retains payment approval and release responsibilities.

You must not independently approve payment plans, credit terms or limits, write-offs, account-hold exceptions, or supplier bank-detail changes. Refer these matters to the Accounts Lead for escalation to the appropriate WFS manager. Supplier bank-detail changes require independent verification and WFS approval before use.

Protect confidential financial information and promptly report suspected fraud, data incidents, or control failures.

Qualifications and Experience

• At least three years of experience in accounts administration, accounts payable and receivable, bookkeeping, or a similar role.
• Demonstrated accuracy in transaction processing and account reconciliations.
• At least two years of BPO experience is preferred.
• Experience supporting Australian clients is preferred.
• Confident written and spoken English, with a professional phone manner for customer collections and supplier enquiries.
• Sound Excel and accounting software skills.
• Strong attention to detail, dependable follow-up, and the ability to work independently and meet deadlines.
• Friendly, positive, and professional, with a practical, data-focused approach.

Nice to Have

• Experience with Nexus, Oasis, or CreditorWatch.
• Experience in inventory, foodservice, FMCG, wholesale, or distribution.
• Familiarity with Australian accounts processes.

What Success Looks Like

• Daily processing queues and exception logs are kept current, and missing information is flagged early.
• Processing and reconciliations are accurate and completed on time.
• Assigned records and customer or supplier follow-ups are up to date.
• Queries are resolved promptly or escalated to the right person.
• Information is ready to support weekly cash-flow and debtor reporting, as well as month-end close.
• Work is completed in line with WFS approval procedures and financial controls.

Processing and turnaround targets will be agreed once transaction volumes and process dependencies are understood. The role will work toward processing and reconciling source invoices within two business days of stock arrival when complete supporting records are available. Claim and rebate timelines will be confirmed during the transition, as completion may depend on supplier responses and WFS decisions.