Accounting Operations Manager (Night shift, On-site Clark Office)

JOBS360; Mabalacat; Sur place; PHP 1 200 000 - 1 800 000; Plein temps

Avantages offerts par ce poste

Attendance Bonus

Fixed Weekends Off

Social Clubs

Monthly Events

Referral Incentives

Maternity/Paternity Leave

Résumé du poste

Shore360 is seeking an experienced Operations Manager to oversee Philippine operations focusing on accounting and financial services. You will lead supervisors and teams handling bill pay, reconciliations, and month-end processes to ensure accuracy, timeliness, and compliance with established standards.

The role requires deep understanding of accounting operations, risk management, and process improvement, with close collaboration to U.S. leadership and adoption of automation tools.

Qualifications

• 7+ years in accounting, financial ops, shared services, or related fields.
• 5+ years of team leadership experience including supervisors or leads.
• Solid knowledge of reconciliations, month-end accounting, and financial statements.
• Experience with KPI tracking, productivity, quality, and performance management.

Responsabilités

• Lead and develop Philippine supervisors and team leaders.
• Oversee daily workload, staffing, capacity, and service levels.
• Establish and monitor KPIs for productivity, timeliness, quality, errors, and rework.
• Ensure reconciliations, accounting work, financial statements, and bill-pay support meet standards.
• Enforce SOPs, controls, approvals, and escalations.
• Identify operational problems early and drive resolutions.
• Improve processes, handoffs, training, and accountability across teams.
• Address employee performance issues and develop high performers.
• Coordinate with U.S. operations and accounting leadership.
• Lead adoption of technology, automation, and AI-assisted workflows.

Connaissances

Accounting

Team Leadership

KPIs Management

Financial Statements

English Communication

Process Improvement

Formation

Accounting degree

CPA-equivalent

Outils

QuickBooks Online

Accounting Software

Description du poste

About Shore360:

Shore360 is a 100% Australian-owned BP firm based in the Philippines, providing customized staffing and administrative support for international companies, handling recruitment, HR, IT, and office facilities so clients can focus on core business, offering transparent pricing, dedicated teams, and flexible setups.

About the Role

We are seeking an experienced Operations Manager to oversee our Philippine operations, including teams responsible for:

• Bill Pay & Disbursement Support

• Bank and Credit Card Reconciliations

• Accounting / Month-End Support

• Financial Statement Preparation

This individual will manage primarily through supervisors and team leaders and will be accountable for quality, productivity, timeliness, staffing, training, controls, and continuous improvement across the Philippine operation.

This is not simply a BPO workforce-management role. The successful candidate must understand accounting and financial operations well enough to recognize errors, question results, manage risk, and ensure work is completed correctly and on time.

Key Responsibilities

• Lead and develop Philippine supervisors and team leaders.

• Oversee daily workload, staffing, capacity, and service levels.

• Establish and monitor KPIs for productivity, timeliness, quality, errors, rework, and aged work.

• Ensure reconciliations, accounting work, financial statements, and bill-pay support meet established standards.

• Enforce SOPs, controls, approval procedures, and escalation requirements.

• Identify operational problems early and drive them through resolution.

• Improve processes, handoffs, training, and accountability across teams.

• Address employee performance issues and develop high performers.

• Coordinate closely with Plumb's U.S. operations and accounting leadership.

• Lead adoption of Plumb technology, automation, and AI-assisted workflows.

• Provide concise operational reporting, risks, and recommendations to U.S. leadership.

Required Qualifications

• 7+ years of accounting, financial operations, shared-services, BPO, or related experience.

• 5+ years managing teams, including supervisors or team leaders.

• Working knowledge of reconciliations, month-end accounting, and financial statements.

• Demonstrated experience managing KPIs, productivity, quality, and employee performance.

• Strong English communication skills.

• Strong judgment, organization, follow-through, and problem-solving ability.

• Comfortable with technology, automation, and changing workflows.

Preferred

• Accounting or finance degree.

• Experience with U.S.-based accounting or financial-services organizations.

• QuickBooks Online or similar accounting-system experience.

• Bill pay, AP, family office, shared-services, or financial reporting experience.

• Lean Six Sigma, PMP, CPA-equivalent, or similar credentials.

What Success Looks Like

• Supervisors effectively manage their teams.

• Work is accurate and completed on time.

• Backlogs and exceptions are visible and controlled.

• Errors and rework decline.

• Productivity is measurable.

• Performance problems are addressed promptly.

• U.S. leadership receives early visibility into issues.

• Technology and automation are successfully adopted.

• The Philippine operation increasingly runs effectively without constant U.S. intervention.

ShoreXtra Perks

• Attendance Bonus –Get a chance to win ₱5,000 every pay run through a perfect attendance incentive draw.

• Fixed Weekends Off – Enjoy a guaranteed work-life balance with Saturdays and Sundays off

• Join our Social Passion Clubs to connect with like-minded peers and bring your whole self to work every day

• Photography Club, Dance Club, Fitness Club, Book Club, Music Club

• Engaging Monthly Events – Experience a vibrant culture with regular team activities and celebrations with amazing prizes and rewards

• Silver Referral Incentives – Get rewarded for bringing top talent to the team via our referral program.

• Statutory Benefits: Maternity, Paternity, and Solo Parent Leaves, Magna Carta for Women, OT, and Premium Pays
  

Work Set Up:

• On-Site

• Work Schedule: Monday to Friday, NIght shift schedule