Account Officer

OVIALAND INC.; Santa Maria; On-site; PHP 201,000 - 312,000; Full time

Job summary

OVIALAND INC. is seeking a housing loan documentation and customer service assistant in Bulacan. You will validate buyer documents, follow up on missing requirements, and support loan applications with clear solutions.

The role requires 1–2 years in customer service or loan documentation, proficiency in MS Office, and strong communication. A team player who is organized and detail-oriented will thrive in this position at OVIALAND INC.

Qualifications

• Graduate of any 4-year degree course.
• With 1–2 years of experience in customer service or loan documentation; real estate experience is an advantage.
• Proficient in MS Office.
• Good communication and interpersonal skills.
• Detail-oriented, organized, and customer-focused.
• A good team player with strong coordination skills.

Responsibilities

• Check and validate buyer documents and housing loan requirements for completeness and accuracy.
• Follow up with buyers on missing or incomplete requirements through calls, texts, emails, and notices.
• Conduct initial credit investigation and verify the authenticity of submitted documents.
• Process and maintain buyer accounts, records, and documentation.
• Assist buyers with housing loan application and documentation concerns and provide clear solutions.
• Maintain accurate records of buyer interactions and account updates.
• Ensure 100% compliance with required documents while providing responsive and professional customer service.
• Build positive relationships with buyers through clear, timely, and consistent communication.
• Perform other job-related tasks and responsibilities as assigned by management.

Skills

Customer service

Communication skills

Detail-oriented

Team player

Education

Bachelor's degree

Tools

MS Office

Job description

Key Roles

• Check and validate buyer documents and housing loan requirements for completeness and accuracy.

• Follow up with buyers on missing or incomplete requirements through calls, texts, emails, and notices.

• Conduct initial credit investigation and verify the authenticity of submitted documents.

• Process and maintain buyer accounts, records, and documentation.

• Assist buyers with housing loan application and documentation concerns and provide clear solutions.

• Maintain accurate records of buyer interactions and account updates.

• Ensure 100% compliance with required documents while providing responsive and professional customer service.

• Build positive relationships with buyers through clear, timely, and consistent communication.

• Perform other job-related tasks and responsibilities as assigned by management.

Qualifications

• Graduate of any 4-year degree course.

• With 1–2 years of experience in customer service or loan documentation; real estate experience is an advantage.

• Proficient in MS Office.

• Good communication and interpersonal skills.

• Detail-oriented, organized, and customer-focused.

• A good team player with strong coordination skills.