People & Partnership Account Manager

MicroSourcing; Cebu City; On-site; PHP 446,400 - 725,400; Full time

Benefits offered by this job

Healthcare coverage on day one

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Onsite work and shifting schedule

Job summary

MicroSourcing in Cebu City, Philippines, seeks a People & Partnership Account Manager to oversee client operations and ensure high-quality delivery of services. You will be the primary client contact coordinating with Microsourcing departments and services, assisting clients in setting up their Philippines operations and driving growth in client operations.

The role requires managing offshore teams, coordinating KPIs, and maintaining operational schedules while supporting staff and ensuring

Qualifications

• Bachelor's degree required; graduate studies advantageous.
• At least 1 year of experience managing a team as lead/supervisor.
• Excellent verbal and written communication in English.
• Proficient in MS Office (Word, Excel, Outlook, PowerPoint).
• Ability to work under pressure and meet deadlines with a positive attitude.
• Willing to cover other shifts and dependable.
• Able to work well in a fast-paced, changing environment and follow supervisors.

Responsibilities

• Coordinate with the client on offshore team status.
• Implement and monitor KPIs set by client or MS.
• Monitor team performance and provide feedback.
• Conduct coaching sessions and apply corrective actions.
• Track daily attendance and ensure adherence to schedules.
• Enforce client-defined policies, deadlines, and standards.
• Handle staff and client inquiries and issues.
• Provide day-to-day operational support to client operations.
• Report to Operations Manager and VP of Operations.
• Disseminate updates on policies and company events to staff.
• Create and maintain schedules for outsourced staff in coordination with client.
• Prepare management reports including attendance, trends, and scheduling data.
• Develop reports to improve offshore project planning and performance.

Skills

Team leadership

Communication skills

Work under pressure

Independent worker

Education

Bachelor's degree

Graduate studies advantageous

Tools

MS Office

MS Word

MS Excel

MS Outlook

MS PowerPoint

Job description

Discover your 100% YOU with MicroSourcing!

Position: People & Partnership Account Manager

Location: Cebu City, Philippines

Work setup & shift: Onsite | Shifting Schedule

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role:

You will be responsible for overseeing the operation of the assigned clients and ensuring the quality delivery of the Microsourcing services. The P&P AM is the main point of contact of the client in dealing with all Microsourcing Departments and or services. Assist the clients in the setup of their Philippines operation and drive growth in the client operation.

Key Responsibilities And Accountabilities

• Regularly coordinate with the client regarding the status of the offshore team
• Implement and monitor KPIs set by the client or MS
• Monitor the team’s performance
• Conduct coaching sessions and issue corrective actions
• Monitor and track the daily attendance
• Implement policies, deadlines, and standards set by the client
• Handle complaints and queries from all staff
• Provide day-to-day operational support
• Resolve minor client and staff issues
• Report to the Operations Manager and VP of Operations
• Disseminate information to employees, such as updates on policies and company events.
• Create, maintain, and administer schedules for outsourced staff, in coordination with the client
• Prepare and maintain statistical reports used in management decision-making – particularly attendance reports and trends, schedule adherence, and other reports that may be useful in operations planning and management
• Develop reports/processes that increase the ability of the offshore project to effectively and accurately plan acceptable performance results
• Other specific details of the job will be made known to you by your immediate superior, which may vary in scope depending fully on prevailing project undertakings.

What You Need:

• Graduate of any Bachelor's degree, graduate studies will be an advantage
• At least 1 year experience in managing a team as a lead or supervisor
• Excellent verbal and written communication skills, including the ability to effectively communicate with internal and external customers
• Excellent computer proficiency (MS Office – Word, Excel, Outlook, and PowerPoint)
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Excellent written and verbal communication skills in the English language
• Willing and able to cover other shifts
• Dependable to be at work during assigned shifts and to complete work as expected
• Ability to work well with a team in a fast-paced, constantly changing environment and follow instructions from supervisors and senior colleagues
• Ability to work independently

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply