Account Manager - Maintenance | AU | WFH

Staff Domain Inc; Metro Manila; Remote; PHP 3,781,000 - 5,671,000; Full time

Benefits offered by this job

HMO, Dental, and Life Insurance foryou

Paid Leaves: Birthday, Vacation, M ed

Employee Engagement Activities: Year‑/

Job summary

Staff Domain Inc is seeking an Account Manager to support our maintenance division serving Australasia. This full-time, remote role focuses on managing client relationships, contractor development, and cost control for 24/7 maintenance services.

You will lead projects, track costs, assist procurement, and ensure compliance while collaborating with internal and external stakeholders. After-hours roster is required.

Qualifications

• Minimum 5-8 years' experience in Maintenance Management or similar field.
• Sound knowledge or previous experience within Shopfitting (highly desirable).
• Or previous experience in a construction-based role and understanding of trades.
• Demonstrate an understanding of project costs and tracking.
• Proficient with the use of Microsoft Office.
• Excellent communication skills.

Responsibilities

• Develop and maintain strong customer relationships with clients.
• Promote safe and healthy workplace practices for all workers under management.
• Maintain contractors to support maintenance growth and meet tendering requirements.
• Assist procurement and retention of contractors to support service provision.
• Identify growth opportunities and support business development initiatives.
• Track project costs and report monthly; support cost-reduction strategies.
• Support maintenance systems and provide requested reporting.
• Lead projects to ensure timely delivery within budget; liaise with internal and external parties.
• Ensure 100% compliance with safety and site policies.

Skills

Excellent communication

Time management

Customer service

Teamwork

Report writing

Tools

Microsoft Office

Job description

Setup and Location:

Work from Home

Work Schedule:

9:30 AM - 6:30 PM AEST | 7:30 AM - 3:30 PM PHT

Employment Type:

Full-time

Ready to do work that actually excites you?

Our client's Maintenance Department provides a 24/7 maintenance service to our suite of construction clients across Australasia. The Account Manager will work with a selected pool of clients on a regular basis, servicing any requests on an as needed basis. You will be working within the team to support the strategy of maintaining long-term client relationships built on the provision of first-class services.

What You'll Do

You'll be the kind of person who:

1. Customer Relationships:

• Promotes a safe and comfortable work environment.
• Provide a healthy and safe workplace for all workers under their control.

2. Contractor Development:

• Ensure Contractors are maintained to support maintenance growth whilst ensuring we meet our competitive tendering requirements.
• Support the procurement and retention of contractors to support our service provision.

3. Business Development:

Continuously look for growth opportunities. Supports Business development and growth where required.

4. Cost Management:

Ensure project costs are tracked and reported monthly. Supports strategic planning to reduce costs where possible.

5. Systems:

• Support FIIX maintenance system.
• Provide any requested reporting.

6. Project Management

• Leads projects to ensure various projects are delivered as the business requires.
• Ensures projects are delivered time and budget set by the business.
• Liaise with all internal and external parties as required.

7. Compliance objectives:

• Promotes a safe and comfortable work environment.
• Provide a healthy and safe workplace for all workers under their control.
• 100% compliance achieved.

What You Bring

We're looking for someone who:

• Minimum 5-8 years' experience in Maintenance Management or similar field
• Sound knowledge or previous experience working within Shopfitting (highly desirable)
• OR Previous experience in an construction based role and understanding of trades
• Demonstrate an understanding of project costs and tracking
• Proficient with the use of Microsoft Office
• Excellent communication skills

Other Qualities

• Ability to work well within a team and be self-directed where required
• An understanding of contract management and tendering processes
• Ability to produce written reports
• Excellent customer service skills
• Excellent time management skills
• Ability to achieve deadlines and work under pressure
• Reliable & helpful to all co-workers - strong customer service approach

SPECIAL REQUIREMENTS:

This job also requires after- hours work on a rotating roster (to be discussed with the client)

Why You'll Love Working Here

• HMO, Dental, and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents)
• Paid Leaves: Birthday, Vacation, Medical, and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary)
• Employee Engagement Activities: Year-End Party, Family Day, Team Building, and more!