Account Manager, Home Improvement Category (Philippines E-Commerce)

Bytedance; Pateros; On-site; PHP 600,000 - 840,000; Full time

Job summary

ByteDance in the Philippines is looking for a results-driven professional to grow and support merchants on our platform. You will acquire brands, incubate big sellers, negotiate campaigns, and build JBPs to maximize GMV and satisfaction.

You will maintain relationships, ensure service quality, and leverage incubation programs to drive conversion and loyalty. Strong Excel/PowerPoint skills and negotiating ability are essential.

Qualifications

• Bachelor's Degree or above.
• 3+ years experience in e-commerce.
• Excellent interpersonal and negotiation skills.
• Attention to detail, affinity with numbers, logical and problem solving skill.
• Proficient in Excel and PowerPoint.

Responsibilities

• Acquire and incubate brands, principals and big merchants that contribute large GMV share
• Build and maintain relationship with merchants, negotiate and secure best deals based on campaign or seasonality
• Discover new collaborative opportunity fit into merchants' short-term and long-term development plan and build JBPs
• Maintain service quality provided by seller
• low cancelation and return rate, shipping LT, and other components to increase conversion rate and customer satisfaction
• Manage merchants by leveraging scalable incubation and management programs and tools

Skills

Interpersonal skills

Negotiation

Excel

PowerPoint

Education

Bachelor's degree or above

Tools

CRM systems

Job description

Responsibilities

About the team This team helps Home and Improvement sellers and brands succeed by guiding them through store setup, performance optimization, and campaign execution. We provide strategic insights, foster influencer collaborations, and ensure brands thrive on the platform.

If you're results-driven, enjoy building relationships, and want to be part of an innovative team, we’d love to have you join us! In this role you will be responsible in delivering impact on the growth of merchants, by acquiring, and helping the sellers to succeed on platform, as well as delivering best customer experience by providing best service. Responsibilities:

• Acquire and incubate brands, principals and big merchants that contribute large GMV share
• Build and maintain relationship with merchants, negotiate and secure best deals based on campaign or seasonality
• Discover new collaborative opportunity fit into merchants' short-term and long-term development plan and build JBPs
• Maintain service quality provided by seller
• low cancelation and return rate, shipping LT, and other components to increase conversion rate and customer satisfaction
• Manage merchants by leveraging scalable incubation and management programs and tools

Qualifications

Minimum Qualifications

• Bachelor's Degree or above
• 3+ years experience in e-commerce
• Excellent interpersonal and negotiation skills
• Attention to detail, affinity with numbers, logical and problem solving skill
• Proficient in Excel and PowerPoint

Preferred Qualifications

• Direct experience in relevant categories preferred
• A good team player, fast learner and open to changes
• Proficient in Excel and PowerPoint
• Strong connections with brands and big sellers are preferred

Job Information

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.

As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an \"Always Day 1\" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.