Account Manager APAC

vHive; Manila; Remote; PHP 1,500,000 - 2,100,000; Full time

Job summary

vHive is a fast-growing software company enabling telecom asset digitization across APAC. The Senior Account Manager role in Manila owns end-to-end engagement with anchor accounts, including a major Australian operator and newly launched Philippine Tier-1 telco.

You will lead executive governance, drive ROI, manage renewals and expansions, and coordinate with field partners to deliver high-impact outcomes in a dynamic, international team.

Qualifications

• 8+ years of enterprise account management, customer success, or technical sales in B2B SaaS/telecom infra.
• Strong understanding of telco infrastructure, RAN, cell towers or geospatial data is advantageous.
• Proven track record managing multi-country tier-1 enterprise accounts with renewals and expansions.

Responsibilities

• Lead executive governance and account leadership for APAC anchors (Australia, Philippines).
• Quantify ROI and realize business value for clients transitioning from rollout to scale.
• Manage renewals, expansions, and cross-sell of data products; drive revenue milestones.
• Coordinate with field vendors and partners to ensure SLA adherence and delivery.
• Participate in weekly APAC syncs and biweekly leadership reviews.

Skills

Enterprise account mgmt

B2B SaaS

Executive communication

Strategic thinking

Sales leadership

Travel readiness

Autonomy

Job description

Sales

Account Manager APAC

Philippines Full-time

Description

vHive is a fast-growing, cutting-edge software company transforming how world-leading telecommunications companies and network infrastructure owners manage their critical assets. Our proprietary AI-powered digitization platform enables companies to build high-precision 3D Digital Twins of their Radio Access Network (RAN) infrastructure — including cell towers, rooftop sites, radio antennas, microwaves, and ground assets/equipment.

What We Offer

• Front-Row Seat in Deep-Tech Innovation: Play a pivotal role in revolutionizing digital twin technology for critical telecom infrastructure.
• Regional Impact: Lead high-visibility accounts in a high-priority, rapid-growth expansion market (APAC).
• Global Culture: Work with an exceptional, collaborative international team spanning APAC, EMEA, and North America.

Description

The Asia Pacific region is expanding rapidly for vHive. With established Tier-1 accounts in Australia and successful trials and commercial pilots across South-East Asia, we are gearing up to scale.

We are seeking a high-performing, commercially sharp, and operationally rigorous Senior Account Manager based in Manila, Philippines. Reporting directly to the Sales Director, APAC, you will assume complete end-to-end ownership of our key anchor accounts: a major enterprise Cell Tower Operator in Australia and our newly launched enterprise accounts, starting with a Tier 1 Telco in the Philippines.

Responsibilities

1. Executive Governance & Account Leadership

• Stakeholder Engagement: Build, nurture, and maintain multi-threaded relationships across client organizations—spanning C-Suite executives, Network Group (Planning, Build, Operations), Asset Management, Engineering, and Procurement.
• Operational & Executive Reviews: Lead fortnightly/monthly operational reviews with the client to track digitization progress and review field risks and bottlenecks. Conduct quarterly executive reviews (QBRs) with execs to realign strategic goals.
• Comprehensive Account Planning: Maintain dynamic Account Plans for each client, mapping org charts, key political shifts, financial performance/ACV growth, strategic corporate priorities, and risk assessments.

2. Value Realization & ROI Delivery

• Value Case Quantification: Establish, measure, and demonstrate tangible ROI and business value metrics once clients transition from initial rollout to scale (e.g., operational cost savings, audit speed, co-location accuracy, safety improvements).
• Customer Advocacy: Turn key client stakeholders into vocal internal and external advocates, driving customer referenceability and case studies across the APAC region.

3. Commercial Growth & Retention

• Account Expansion & Renewals: Proactively manage contract renewals and upsell opportunities (e.g., expanding site count, selling new data products).
• Internal ‘Sprint’ Planning: Build and track cross-functional account sprint plans to execute client deliverables, revenue milestones, and expansion initiatives on schedule.

4. Field Ecosystem & Partner Management

• Vendor Synergy: Maintain active touchpoints with local field / maintenance service vendors, DAPs in Australia and the Philippines. Gather ground-level market intelligence, ensure SLA adherence, and optimize data capture workflows.
• Cross-Functional Product Loop: Gather structured customer feedback and field telemetry to feed into vHive's Product & Marketing teams, influencing the product roadmap for APAC market needs.

5. Strategic Analysis & Executive Reporting

• SWOT & Competitive Intelligence: Perform regular SWOT analyses for assigned accounts to identify competitive threats, operational vulnerabilities, and white-space revenue opportunities.
• Internal Governance Syncs: Participate in weekly syncs with the APAC team (Sales Director, Tech Sales) and fortnightly APAC Business Reviews with the Chief Revenue Officer (CRO) and executive leadership team.

Requirements

• Location: Based in Manila, Philippines with willingness to travel across APAC as needed (predominantly Australia and within PH).
• Experience: 8+ years of enterprise account management, customer success management, or technical sales experience within B2B Enterprise SaaS, Telecommunications Infrastructure, Wireless Network Engineering, or Industrial IoT/Software.
• Domain Knowledge: Solid understanding of telecommunications infrastructure, radio access networks (RAN), cell tower operations, or geospatial/3D asset data is highly advantageous.
• Proven Track Record: Demonstrated success managing multi-country tier-1 enterprise accounts, driving renewals, securing account expansions. Experience with establishing clear ROI frameworks will be highly advantageous.
• Vendor & Partner Management: Experience coordinating with ecosystem partners, field contractors, or third-party service providers to ensure seamless enterprise solution delivery.
• Strategic Thinking: Proficiency in account planning, SWOT frameworks, organizational mapping, and executing structured account plans.
• Communication Skills: Exceptional verbal, written, and executive presentation skills in English. Ability to confidently engage both field technicians and C-level executives.
• Entrepreneurial Mindset: High autonomy, adaptability, and thrive in a fast-paced, high-growth international software environment.