Account Manager

CBRE; Calamba; On-site; PHP 2,400,000 - 4,200,000; Full time

Job summary

CBRE seeks an Account Operations Director in Laguna, Philippines, overseeing office services, client support, and business operations. You will supervise staff, manage training and performance evaluations, and drive recruiting efforts.

You will shape daily operations, schedule work, mentor teams, and implement initiatives with senior leadership to boost productivity and service quality across the region.

Qualifications

• Bachelor's degree preferred with 8–12 years of relevant experience.
• Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
• Ability to lead the exchange of sensitive, complicated information and convey performance expectations.

Responsibilities

• Provide formal supervision to employees, monitor training and development, conduct performance evaluations and coaching, and oversee recruitment and hiring.
• Coordinate and manage the team's daily activities, establish work schedules, assign tasks, and cross-train staff.
• Assist with executing operational strategies to ensure efficient operations for a small market area.
• Act as a key business partner to implement process improvements.
• Partner with local and regional senior management to develop strategies that optimize operational performance and support the business.
• Manage client services support activities to drive productivity of client-facing professionals.
• Direct regional business operations and develop partnerships with internal departments.

Skills

Staffing & Training

Performance Coaching

Process Improvement

Cross-Functional Leadership

Recruiting & Hiring

Budgeting & Planning

Microsoft Office

MS Office Suite

Microsoft Word

Microsoft Excel

Microsoft Outlook

Education

Bachelor's Degree

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

About The Role

As a CBRE Account Operations Director, you will assist with overseeing the department responsible for all office services, client support services, and business operations activities.

This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled.

What You'll Do

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Assist with executing operational strategies, ensuring efficient and effective operations for a small market area.
• Act as a key business partner to put in place initiatives and start process improvements.
• Partner with local and regional senior management to develop and implement strategies that optimize operational performance and support the business.
• Manage client services support activities to drive the productivity of client-facing professionals.
• Direct the business operations activities regionally. Develop partnerships with internal departments management.
• Apply a robust knowledge of multiple disciplines, the business, and key drivers which impact departmental and cross-functional performance.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Persuade managers and other colleagues to take action while being guided by the organization's functional business plans. Negotiate with external partners, vendors, and customers of divergent interests to reach a common goal.
• Identify and solve multi-dimensional, complex, operational, and organizational problems leveraging the appropriate resources within or outside the department.
• Significantly improves and changes existing methods, processes, and standards within job discipline.

What You'll Need:

• Bachelor's Degree preferred with 8-12 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
• Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems.
• Leadership skills to set, manage and achieve targets with a direct impact on multiple departments results within a function.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Expert organizational skills and an advanced inquisitive mindset.
• Sophisticated math skills. Ability to calculate mildly complex figures such as percentages, fractions, and other financial-related calculations