Account Director | eCommerce | eRetailers | Team Management

eStoreLabs; Mexico; On-site; PHP 4,299,754 - 7,371,007; Full time

Benefits offered by this job

Deel contract

Paid time off 26 days

Global brands exposure

Professional development

Job summary

eStoreLabs is seeking a Senior Account Manager to lead key client relationships across the Americas, driving strategy, profitability and growth for high-value accounts.

You will mentor a team, collaborate with global clients, and partner with sales to craft value-driven proposals. The role demands strong leadership, multi-channel project experience, and a passion for delivering measurable business impact.

Qualifications

• 5–7 years of experience in a marketing, advertising, or creative agency, including substantial experience in senior client-facing roles.
• Proven track record in senior Account Management or Client Services roles with progressively increasing responsibilities.
• Experience managing high-value accounts, preferably including Fortune 500 or blue-chip clients.
• Demonstrated success in leading complex, multi-channel marketing projects and campaigns.
• Proven ability to develop, grow, and retain client accounts while building long-term partnerships.
• Strong experience in identifying upselling and cross-selling opportunities and expanding account scope.
• Solid commercial acumen with the ability to drive account profitability and revenue growth.
• Experience in account budgeting, forecasting, financial reporting, and P&L management.
• Experience in strategic business consulting and providing value-driven client recommendations.
• Strong project management skills with experience delivering multiple projects simultaneously.
• Experience working with eRetailers, particularly Amazon and Walmart.
• Experience collaborating with international clients across multiple markets and industries.
• Industry experience across sectors such as FMCG, Technology, Healthcare, or similar.
• Excellent stakeholder management, negotiation, and relationship-building skills.
• Fluent English (spoken and written).
• Native-level Spanish or Brazilian Portuguese.

Responsibilities

• Manage a dedicated part of the business from an operational point of view (Americas)
• Managing a team - coaching and mentoring them to deliver high quality projects
• Creating strategy and being an advisor in the field of ecommerce development to the clients and the team
• Building long-term relationships with clients by extensive analyse and understanding of their business needs, evaluation and development of the client (like business reviews and reporting on the KPI’s), improving continuously the overall client experience
• Support the sales team with info and input for pitches
• Coming up with innovative ideas to run the business and also execute them
• Day-to-day analyse of team efficiency and ability to recognize and deliver improvements to people and processes
• Serving as a role model and knowledge expert, training and developing people within the team, provide feedback and performance review, encourage to professional growth
• Manage the budgets and P&L of the Americas projects and report on them to the board
• Leading client accounts with overall responsibility for the client agency relationship and continuously improving the overall client experience
• Making sure the projects are profitable and are growing

Skills

Client management

Leadership

Strategic thinking

Negotiation

Project management

Cross-functional teamwork

English fluency

Spanish/Portuguese

Education

Bachelor's degree in Marketing/Business

Tools

CRM tools

Job description

We are eStoreLabs, a data-driven eCommerce powerhouse with strategic advisory capabilities. As an agile-oriented eCommerce company, we serve global enterprises and help build online sales for brands. We provide measurable results through performance-based custom strategies tailored to your needs. We are passionate about helping businesses grow faster and more efficiently. Our team of experts is creative, highly professional, and accountable. And they have only one goal: to supercharge clients' brands and help them acquire and retain customers.

Role Description

• Manage a dedicated part of the business from an operational point of view (Americas)
• Managing a team - coaching and mentoring them to deliver high quality projects
• Creating strategy and being an advisor in the field of ecommerce development to the clients and the team
• Building long-term relationships with clients by extensive analyse and understanding of their business needs, evaluation and development of the client (like business reviews and reporting on the KPI’s), improving continuously the overall client experience
• Support the sales team with info and input for pitches
• Coming up with innovative ideas to run the business and also execute them
• Day-to-day analyse of team efficiency and ability to recognize and deliver improvements to people and processes
• Serving as a role model and knowledge expert, training and developing people within the team, provide feedback and performance review, encourage to professional growth
• Manage the budgets and P&L of the Americas projects and report on them to the board
• Leading client accounts with overall responsibility for the client agency relationship and continuously improving the overall client experience
• Making sure the projects are profitable and are growing

Requirements

• 5–7 years of experience in a marketing, advertising, or creative agency, including substantial experience in senior client-facing roles.
• Proven track record in senior Account Management or Client Services roles with progressively increasing responsibilities.
• Experience managing high-value accounts, preferably including Fortune 500 or blue-chip clients.
• Demonstrated success in leading complex, multi-channel marketing projects and campaigns.
• Proven ability to develop, grow, and retain client accounts while building long-term partnerships.
• Strong experience in identifying upselling and cross-selling opportunities and expanding account scope.
• Solid commercial acumen with the ability to drive account profitability and revenue growth.
• Experience in account budgeting, forecasting, financial reporting, and P&L management.
• Experience in strategic business consulting and providing value-driven client recommendations.
• Strong project management skills with experience delivering multiple projects simultaneously.
• Experience working with eRetailers, particularly Amazon and Walmart.
• Experience collaborating with international clients across multiple markets and industries.
• Industry experience across sectors such as FMCG, Technology, Healthcare, or similar.
• Excellent stakeholder management, negotiation, and relationship-building skills.
• Fluent English (spoken and written).
• Native-level Spanish or Brazilian Portuguese.

Nice To Have

• Advanced professional certifications in Marketing, Account Management, Project Management, or Leadership (e.g., CIM, PMP, or equivalent).

What We Offer

• Flexible cooperation based on a B2B contract or contract of services via the Deel platform.
• 26 paid days off plus paid public holidays to support work-life balance.
• Opportunity to partner with leading global brands and contribute to high-impact international eCommerce and digital transformation projects.
• A collaborative, international environment with a high level of autonomy, trust, and ownership.
• The opportunity to influence client growth, shape strategic initiatives, and make a measurable business impact.
• Continuous professional development through specialized eCommerce training, knowledge sharing, and leadership development opportunities.
• Performance-based annual salary review or bonus, recognizing individual and business achievements.
• A dynamic, fast-growing organization that values innovation, collaboration, and entrepreneurial thinking.
• Close collaboration with senior leadership and cross-functional international teams.
• Opportunities for career progression within a rapidly expanding global eCommerce organization.

Recruitment Process

• Step 1 Analysis of received applications (CVs) - at this stage, we will select the CVs which will cover most of the features we indicated in the offer, and then contact selected candidates
• Step 2 Recruitment interview with HR person
• Step 3 Recruitment interview with a direct manager
• Step 4 Preparing and presenting recruitment task