Access Management Analyst — IAM & IT Service Desk

White & Case LLP; Philippines; On-site; PHP 360,000 - 480,000; Full time

Job summary

White & Case LLP in Manila seeks an Access Management Analyst to administer employee access to internal systems, process requests accurately, and follow security policies. The role reports to the Access Management Manager and works under supervision to support IT security controls.

Candidates should have at least 1 year in a service desk or access management role, solid English communication, and familiarity with Active Directory, ITIL, and ServiceNow within a corporate setting.

Qualifications

• Bachelor’s degree in IT or related field is required.
• 1+ year of Service Desk/Access Management experience or similar role preferred.
• Strong English communication skills, written and verbal.

Responsibilities

• Process new accounts and modify existing user access per procedures.
• Log interactions in ticketing system with proper priorities and updates.
• Provide technical resource support for account administration and research.
• Maintain documentation and knowledge base updates.

Skills

Customer service

English communication

Attention to detail

Education

College degree in IT field

Tools

Active Directory

iManage

Cisco Duo

Entra ID

Microsoft 365

ITIL

ServiceNow

Job description

White & Case LLP in Manila seeks an Access Management Analyst to administer employee access to internal systems, process requests accurately, and follow security policies. The role reports to the Access Management Manager and works under supervision to support IT security controls.

Candidates should have at least 1 year in a service desk or access management role, solid English communication, and familiarity with Active Directory, ITIL, and ServiceNow within a corporate setting.