5X Customer Operations Executive

PERSOL; Santo Niño 1st; On-site; PHP 1,641,000 - 2,845,000; Part time

Job summary

PERSOL is seeking a Refund Specialist in Singapore to handle customer inquiries and refund-related cases via email and approved channels. You will manage customer cases in the CRM, review transactions, and verify eligibility while ensuring accurate processing within deadlines.

The role requires a Diploma, strong written and verbal communication, and a customer-focused, detail-oriented approach. Office-based environment with Mon-Fri hours, starting September 2026 under a 1-year contract.

Qualifications

• Diploma in any field.
• Experience in customer service or related areas.
• Experience using CRM systems is an advantage.
• Strong attention to detail with the ability to handle high volumes of cases.
• Excellent written and verbal communication skills.

Responsibilities

• Handle customer inquiries and refund-related cases via email and approved communication channels.
• Create, update, and maintain customer cases in the CRM.
• Review transaction records and supporting documents to assess refund eligibility.
• Process approved refunds accurately and within established timelines.
• Follow up with customers for missing information and provide timely updates on case status.
• Coordinate with internal stakeholders and external partners to verify and resolve cases.
• Maintain accurate documentation and ensure compliance with data privacy requirements.
• Monitor outstanding cases and elevate complex issues when necessary.

Skills

Attention to detail

Communication skills

Customer service mindset

Multitasking

Data privacy awareness

Education

Diploma

Tools

CRM systems

Microsoft Office

Job description

Working days: Monday - Friday

Working hours: 9.00am - 6.00pm

Location: Central Singapore (Office-Based)

Contract: 1 Year

Start date: September 2026

• Handle customer enquiries and refund-related cases via email and approved communication channels.

• Create, update, and maintain customer cases in the CRM system.

• Review transaction records and supporting documents to assess refund eligibility.

• Process approved refunds accurately and within established timelines.

• Follow up with customers for missing information and provide timely updates on case status.

• Coordinate with internal stakeholders and external partners to verify and resolve cases.

• Maintain accurate documentation and ensure compliance with data privacy requirements.

• Monitor outstanding cases and elevate complex issues when necessary.

Requirements

• Diploma in any field

• Experience in customer service, contact centre operations, administration, claims, refunds, or case management.

• Experience using CRM systems is an advantage.

• Strong attention to detail with the ability to handle high volumes of cases accurately.

• Excellent written and verbal communication skills.

• Customer-oriented with a professional and empathetic approach.

• Proficient in Microsoft Office applications.