24/7 PLC & Controls Engineer - Field, Design & Support

Infinite Resource Solutions, LLC; Aurora; On-site; PHP 360,000 - 600,000; Full time

Job summary

Infinite Resource Solutions, LLC in the Philippines is seeking a Service Specialist to support round-the-clock building automation operations across client accounts. The role includes system inspections, maintenance, incident response, and collaborative work with technical teams on commissioning and enhancements.

You will contribute to design reviews, development of test plans, and on-site configuration and startup activities, including HMI setup and network interfacing.

Qualifications

• Proven track record as a Service Specialist and experience in service and support operations in a 24/7 environment.
• Associate’s Degree in approved mechanical or electrical program, or proper background as determined by interview.

Responsibilities

• Perform regular inspections, maintenance, and software updates of control systems
• Identify and address system malfunctions or inefficiencies promptly
• Implement system upgrades and enhancements to improve efficiency and performance
• Continuously monitor service and support channels, including phone lines, email, chat, and ticketing systems
• Track service metrics, performance indicators, and KPIs to identify issues and trends
• Respond to incidents, outages, and service disruptions promptly
• Manage shift schedules and workload distribution to meet service demands and effectively ensure 24/7 coverage
• Act as a point of contact for escalated issues and complex customer inquiries
• Collaborate with technical teams to resolve critical incidents quickly and efficiently
• Develop incident response protocols and ensure they are followed
• Create instrument lists by examining P&ID drawings
• Compile submittal and procurement documentation for controls and instrument hardware
• Provide technical support for panel fabrication technicians
• Participate in customer design review meetings
• Assemble development system using project hardware and computers
• Configure user interface and HMI screens
• Configure DDC, PLC and/or DCS control algorithms
• Draft system documentation from templates
• Assist is customer demonstrations and acceptance testing
• Configure networks to interface with equipment.
• Works in a supervised role and/or with a team at a customer site
• Install project software and configuration onto site systems
• Participate in point-to-point loop checks
• Perform instrumentation and software calibration and tuning
• Participate in functional tests of all systems
• Program field modifications as required
• Assist with developing commissioning test plans and documentation updates/redlines
• Assist with developing training documentation/presentation on operations and maintenance of system
• Requires on-call rotation to address critical system issues outside regular working hours.
• During on-call rotation assignment, will need to be available 24/7. Out of on-call rotation required to work from Monday to Thursday regular working hours the week after an on-call rotation week.
• The role requires travel to different facilities for installation, maintenance, or troubleshooting.
• May include working in shifts, including nights, weekends, and holidays.

Education

Associate’s Degree in approved mechanical or electrical program

Job description

Infinite Resource Solutions, LLC in the Philippines is seeking a Service Specialist to support round-the-clock building automation operations across client accounts. The role includes system inspections, maintenance, incident response, and collaborative work with technical teams on commissioning and enhancements.

You will contribute to design reviews, development of test plans, and on-site configuration and startup activities, including HMI setup and network interfacing.