24/7 Multilingual FinTech Support Specialist

ConnectOS; Philippines; On-site; PHP 2,154,000 - 3,385,000; Full time

Benefits offered by this job

Permanent WFH Arrangement

Medical, Dental & Life insurance from

Paid Vacation and Sick Leave

13th Month Pay

Career growth opportunities

Job summary

ConnectOS in the Philippines is seeking a proactive Ombudsman-style Customer Support lead to serve the Brazilian market on a full-time, remote basis. You will handle 24/7 multi-channel support, ensure compliance with Brazilian regulations, and work with SLAs to resolve inquiries and cancellations.

The role emphasizes regulatory familiarity, fluent Portuguese and English, plus a preference for Chinese. You will help design SOPs, improve CSAT, and maintain rigorous ticketing and traceability while

Qualifications

• Experience in customer service within financial sectors.
• Familiarity with Brazilian consumer protection laws and BCb resolutions.
• Ability to work 24/7 shift schedule per local labor laws.

Responsibilities

• Provide 24/7 support to Brazilian market via multiple channels while ensuring compliance with regulations.
• Resolve inquiries, complaints, and suspension/cancellation requests per SLA.
• Maintain detailed ticketing and traceability; escalate as Ombudsman when needed.
• Improve CSAT and customer experience; contribute to SOPs and process improvements.

Skills

Customer Support

Regulatory Knowledge

Portuguese/English

Problem Solving

Job description

ConnectOS in the Philippines is seeking a proactive Ombudsman-style Customer Support lead to serve the Brazilian market on a full-time, remote basis. You will handle 24/7 multi-channel support, ensure compliance with Brazilian regulations, and work with SLAs to resolve inquiries and cancellations.

The role emphasizes regulatory familiarity, fluent Portuguese and English, plus a preference for Chinese. You will help design SOPs, improve CSAT, and maintain rigorous ticketing and traceability while