24/7 IT Infrastructure Support Engineer - Fresh Grads Welcome

Questronix Corporation; Makati; On-site; PHP 300,000 - 420,000; Full time

Job summary

Questronix Corporation seeks a diligent L1 Infrastructure Support Specialist to provide frontline IT operations, monitor enterprise systems, and perform initial troubleshooting. You will handle incident tickets, follow SOPs, and assist with changes while coordinating with cross-functional teams.

The role requires a 24/7 shift mindset, strong documentation, and a willingness to learn. Fresh graduates are welcome to apply for this entry-level position in Metro Manila.

Qualifications

• Bachelor’s degree in Information Technology or related field.
• Fundamental knowledge of IT infrastructure (servers, storage, virtualization, networking).
• Experience with Windows Server and/or Linux.
• Basic networking concepts and troubleshooting tools (ping, traceroute).
• Familiarity with enterprise monitoring tools (SolarWinds, Zabbix, Nagios, PRTG).
• Exposure to ITSM tools (ServiceNow, Jira Service Management).
• Understanding ITIL incident/problem/change processes.
• Strong analytical and documentation skills.
• Willingness to learn and grow in infrastructure support.
• Open for Fresh Graduates.

Responsibilities

• Provide L1 operational support for IT infrastructure.
• 24/7 monitoring and incident response.
• Initial triage and basic troubleshooting before escalation.
• Monitor health and uptime of servers, networks, storage, services.
• Manage incidents and service requests in ITSM with SLA adherence.
• Follow SOPs for routine tasks.
• Assist in change implementation and documentation.
• Maintain operational docs and knowledge base.
• Coordinate with internal teams and vendors during incident resolution.
• Support Production, UAT, Development environments.
• Participate in shift-based operations including nights, weekends, holidays.
• Pursue training and certifications.

Skills

L1 support

24/7 shift readiness

Troubleshooting

Communication

Documentation

Cross-functional coordination

Fresh Graduates welcome

Education

Bachelor’s degree in Information Technology or related field

Tools

SolarWinds

Zabbix

Nagios

PRTG

ServiceNow

Jira Service Management

Job description

Job Description:

• Provide Level 1 (L1) operational support for enterprise IT infrastructure including

servers, operating systems, network devices, and related services.

• Perform 24/7 monitoring of infrastructure systems using enterprise monitoring tools

and respond to alerts, incidents, and service requests in a timely manner.

• Conduct initial triage, diagnosis, and troubleshooting of infrastructure-related

incidents before escalating to Level 2 or Level 3 support teams when necessary.

• Monitor the health and availability of servers, network devices, storage systems, and

critical services to ensure system uptime and service continuity.

• Manage and update incident tickets, service requests, and alerts within the IT Service

Management (ITSM) platform while ensuring adherence to SLA requirements.

• Execute standard operational procedures (SOPs) for routine infrastructure tasks such

as system checks, log monitoring, and service validation.

• Perform basic user account administration, including account creation, password

resets, and access-related requests following security policies.

• Monitor backup jobs and scheduled tasks, ensuring successful completion and

reporting any failures for escalation.

• Support basic troubleshooting of network connectivity issues, including verification of

IP connectivity, DNS resolution, and service availability.

• Assist in change implementation activities by executing approved changes under

supervision and documenting results.

• Maintain accurate operational documentation, knowledge base articles, and

incident records to support continuous service improvement.

• Coordinate with internal teams, vendors, and application support teams during

incident resolution and service restoration activities.

• Support Production, UAT, and Development environments to ensure stable

infrastructure operations.

• Participate in shift-based operations including nights, weekends, and holidays as part

of a 24/7 support model.

• Continuously develop technical skills and knowledge through training, certification,

and hands-on operational experience.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.

• Basic knowledge of IT infrastructure environments, including servers, storage, virtualization, and networking fundamentals.

• Familiarity with Windows Server and/or Linux operating systems.

• Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, and connectivity troubleshooting tools such as ping and traceroute.

• Experience or familiarity with enterprise monitoring tools (e.g., SolarWinds, Zabbix, Nagios, PRTG, or similar).

• Exposure to IT Service Management (ITSM) tools such as ServiceNow, Jira Service Management, or similar platforms.

• Understanding of incident management, problem management, and change management processes aligned with ITIL practices.

• Basic knowledge of backup monitoring and system health checks.

• Strong analytical and troubleshooting skills with attention to detail.

• Good communication and documentation skills with the ability to coordinate effectively with cross-functional teams.

• Ability to work effectively in a 24/7 shift-based operational environment including remote or onsite support when required.

• Demonstrated willingness to learn new technologies and grow within the infrastructure support domain.

• Open for Fresh Graduates