Ventas ES

cnx; Lima Metropolitana; On-site; PEN 25,000 - 35,000; Full time

Job summary

cnx Peru, Lima is seeking a Sales Associate for Ventas ES to achieve sales targets on every call and maximize opportunities.

You will use scripts to assess customer needs, maintain knowledge of products and pricing, and ensure service meets KPI goals. The role requires strong communication, patience, and the ability to work in a fast-paced team environment in Lima.

Qualifications

• High school diploma; 3–6 months of sales experience preferred.
• Courteous with strong customer service orientation.
• Strong communication and negotiation skills required.
• Ability to effectively communicate, both written and verbally.
• Skilled in multi-tasking; flexibility to changes.
• Basic computer navigation skills and PC knowledge.
• Tolerance for repetitive work in a fast paced environment.
• Ability to work as a team member, as also independently.
• Dependable with proficient attention to detail.
• Demonstrate patience in all customer contact situations; maintain a pleasant and professional tone.
• Able to rotate shifts, as needed.
• Based on location and/or program, additional experience/skills may be required.

Responsibilities

• Achieve specific sales targets and maximize sale opportunities on each and every call.
• Use script and/or probing techniques to determine customer needs and offer the most appropriate product or service to address their needs.
• Maintain broad knowledge of products, pricing, promotions, and procedures.
• Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’).
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
• Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer.
• Prepare complete and accurate work including appropriately notating accounts as required.
• Participate in activities designed to improve customer satisfaction and sales performance.
• Answer billing questions by talking through components of customer accounts.

Skills

Customer service orientation

Communication skills

Negotiation skills

Multitasking

Team player

Patience

Adaptability

Detail-oriented

Shift flexibility

Problem solving

Education

High school diploma; 3–6 months sales experience preferred

Tools

Basic computer navigation

PC Knowledge

Job description

Job Title:

Ventas ES

Job Description

Essential Functions/Core Responsibilities

• Achieve specific sales targets and maximizing sale opportunities on each and every call


• Use script and/or probing techniques to determine customer needs and offer the most appropriate product or service to address their needs


• Maintain broad knowledge of products, pricing, promotions, and procedures


• Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)


• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures


• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer


• Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer


• Prepare complete and accurate work including appropriately notating accounts as required


• Participate in activities designed to improve customer satisfaction and sales performance


• Answer billing questions by talking through components of customer accounts

Candidate Profile

• High school diploma with three to six months of sales experience preferred


• Courteous with strong customer service orientation


• Strong communication and negotiation skills required


• Ability to effectively communicate, both written and verbally


• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly


• Basic computer navigation skills and PC Knowledge


• Tolerance for repetitive work in a fast paced environment


• Ability to work as a team member, as also independently


• Dependable with proficient attention to detail


• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner


• Able to rotate shifts, as needed


• Based on location and/or program, additional experience/skills may be required

*Job requirements may vary by country and will not contravene any local laws

Career Framework Role

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

Supplemental Geographical Information

RECRUITER ENTER THE APPLICABLE LANGUAGE:

GERMANY - This job description does not apply to employees in Germany.

UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION

PHILIPPINES

• Minimum of two years of college education. No prior call center experience is required

INDIA

• High school diploma with zero to six months of sales experience preferred


• Ability to effectively communicate, both written and verbally


• Listen attentively to customer needs and concerns; demonstrate empathy


• Clarify customer requirements; probe for and confirm understanding of requirements or problem


• Confirm customer understanding of the solution and provide additional customer education as needed


• Ability to learn including strong problem solving skills


• Demonstrate strong probing and problem solving skills


• Should be able to handle complex queries


• Should be able to resolve customer queries independently

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Location: PER Lima - Marcos Farfan 3346, Independencia

Language Requirements:

Time Type:

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