Sr. Representative, WFM Scheduling

Concentrix Corporation; Lima Metropolitana; Hybrid; PEN 134,000 - 201,000; Full time

Job summary

Concentrix Corporation in Lima, Peru is seeking a Sr. Representative for WFM Scheduling to manage forecasting, capacity planning, and scheduling with real-time monitoring.

You will work with cross-functional teams to ensure staffing aligns with performance goals and business needs. The role involves developing schedules, coordinating with operations for thresholds on overtime and absences, and preparing staffing analyses for reviews.

Qualifications

• Forecasting requirements to anticipate workload and staffing.
• Capacity planning to align staffing with demand.
• Scheduling to optimize daily/hourly staff allocation.

Responsibilities

• Create and manage staff schedules on a daily/hourly basis.
• Collaborate with WFM teams to adjust thresholds and staffing plans.
• Prepare reports for staffing needs and business reviews.

Skills

Forecasting

Capacity Planning

Scheduling

Real-Time Monitoring

Job description

## Sr. Representative, WFM SchedulingApply: PER Lima - Av Primavera 1013: Full time: Posted Today: End Date: December 31, 2026 (30+ days left to apply): R1768332Job Title:Sr. Representative, WFM SchedulingJob DescriptionThe Work Force Management (WFM) involves effective operational planning & execution including Forecasting, Capacity Planning, Scheduling & Real-Time monitoring. Creating and managing staff schedules to accomplish a particular task on a daily/hourly basis. The WFM function helps in decision making regarding revenue roadmap, focus on critical metrics and efficiency improvement for accounts/organizationManage agent preferences, time-off requests, shift bid process, trainings and overtime based on the intraday reports on performance and business goals. Collaborate with various Business units, Quality and Training to schedule the necessary training, and associate coaching to ensure the company’s commitment towards quality. Review current processes of scheduling and staffing and uncover potential opportunities for efficiency improvement. Consult with operations to develop staffing requirements by setting thresholds for overhead, time-off, overtime and absences. Develop schedules and staffing plans for assigned business in an accurate and timely manner. Identify schedule/plan changes in relevant databases and escalate issues as appropriate. Prepare reports for hiring needs, schedule and staffing analysis for business reviews and stakeholders. Maintain various WFM tools and set ups e.g. IEX entities etc. Collaborate with other WFM departments like real time and planning to constantly review and improve the health of business and increase profitability.Location:PER Lima - Av Primavera 1013Language Requirements:EnglishTime Type:Full time