Service Desk N1 Analyst – IT Support | ASAP Availability | English Required

NTT DATA Europe & Latam; Lima Metropolitana; On-site; PEN 36,000 - 48,000; Full time

Benefits offered by this job

Private health insurance

Oncology insurance covered 100%

Additional days off beyond annual VAC

Training and certification

Career development opportunities

Job summary

NTT DATA Europe & Latam in Lima is seeking an IT Help Desk Specialist to deliver Level 1 technical support for local users. You will log, classify and resolve incidents using ITSM tools, and escalate where needed to N2/N3 teams.

The role requires Windows 10/11 and Microsoft 365 knowledge, basic Active Directory support, and strong communication skills in English (Intermediate or higher). Permanent contract and health insurance are provided.

Qualifications

• Experience in Service Desk or IT Support.
• Experience with ITSM/ticketing tools such as ServiceNow, Jira, Remedy, EasyVista, or similar.
• Knowledge of Windows 10/11 and Microsoft 365.
• Basic knowledge of Active Directory / Entra ID.
• Understanding of ITIL, incident management, and service requests.

Responsibilities

• Provide Level 1 technical support to end users.
• Register, categorize, prioritize, and track incidents and requests using ITSM tools.
• Troubleshoot Windows 10/11 and Microsoft 365 issues (Outlook, Teams, OneDrive, Office).
• Provide basic Active Directory / Entra ID support, including password resets and account unlocking.
• Troubleshoot VPN, Wi-Fi, connectivity, and peripheral issues.
• Document solutions and escalated incidents to N2/N3 teams when necessary.
• Manage tickets according to established SLAs and priorities.

Skills

Technical support

Communication

Customer service

English

Education

ITIL 4 Foundation

Tools

ServiceNow

Jira

Remedy

EasyVista

Job description

We are NTT DATA, one of the world’s leading IT services companies, with more than 140,000 professionals operating in over 50 countries. We provide business solutions, strategy, technology application development and maintenance, and outsourcing services.

You are one step away from becoming a Digital Lover. We invite you to join our team!

English: Intermediate level or higher – MANDATORY

What will you do?

Provide Level 1 technical support to end users.

Register, categorize, prioritize, and track incidents and requests using ITSM tools.

Troubleshoot Windows 10/11 and Microsoft 365 issues (Outlook, Teams, OneDrive, Office).

Provide basic Active Directory / Entra ID support, including password resets and account unlocking.

Troubleshoot VPN, Wi-Fi, connectivity, and peripheral issues.

Document solutions and escalated incidents to N2/N3 teams when necessary.

Manage tickets according to established SLAs and priorities.

What are we looking for?

Previous experience in Service Desk, Help Desk, or IT Support.

Experience with ITSM/ticketing tools such as ServiceNow, Jira, Remedy, EasyVista, or similar.

Knowledge of Windows 10/11 and Microsoft 365.

Basic knowledge of Active Directory / Entra ID.

Understanding of ITIL, incident management, and service requests.

Strong communication and customer-service skills.

Intermediate English or higher – mandatory.

Nice to have: ITIL 4 Foundation and ServiceNow experience.

Permanent employment contract from day one.

EPS private health insurance and oncology insurance covered 100%.

Additional days off beyond annual vacation.

Excellent opportunities for professional growth and career development within a leading IT consulting company.

Opportunity to work on large-scale projects for local and international clients.

Training and certification opportunities.

NTT DATA is an inclusive environment where every voice is heard and every story is valued. Our recruitment and selection process focuses on identifying talent without discrimination or bias related to gender, sex, sexual orientation, or other personal characteristics.