Retail IT Support Specialist - Luxury Brand POS

Brunello Cucinelli; Lima Metropolitana; On-site; PEN 158,954 - 194,277; Full time

Benefits offered by this job

Health and dental insurance

401K

Paid holidays

Generous paid time-off policy

Job summary

A luxury retail brand in Lima is seeking an IT Analyst to provide support for office and store IT issues. Responsibilities include troubleshooting hardware and software, managing IT inventory, and collaborating with the IT team and vendors. Candidates should have an associate degree in IT, 1–3 years of experience, and strong customer support skills. This full-time position offers a competitive salary starting at $50,000.

Qualifications

• 1–3 years of IT/Help Desk experience, including use of ticketing systems.
• Ability to manage high ticket volumes (10–20 tickets per day).
• Experience in troubleshooting hardware and software technology.

Responsibilities

• Provide first- and second-level IT support via the ticketing system.
• Maintain detailed documentation of all support activities.
• Troubleshoot daily user requests for hardware and software.

Skills

Customer support skills

Communication of technical information

Networking knowledge

Team-oriented mindset

Spanish language proficiency

Education

Associate degree in IT or related field

Tools

Retail Point of Sale (POS) applications

Ticketing systems

LAN/WAN technologies

Job description

A luxury retail brand in Lima is seeking an IT Analyst to provide support for office and store IT issues. Responsibilities include troubleshooting hardware and software, managing IT inventory, and collaborating with the IT team and vendors. Candidates should have an associate degree in IT, 1–3 years of experience, and strong customer support skills. This full-time position offers a competitive salary starting at $50,000.