Preferred Customer Associate

UPS; Lurin; Presencial; PEN 18.000 - 30.000; Jornada completa

Descripción de la vacante

UPS Peru is seeking a dedicated professional to provide one-to-one customer service for UPS Preferred accounts. You will analyze and resolve problems, address tracing and claim inquiries, and own customer situations through to resolution with follow-ups and outbound calls.

The position requires minimal supervision, strong communication skills, and a commitment to service excellence. This is a permanent, full-time role based in Peru.

Formación

• One-to-one customer service experience with UPS Preferred accounts.
• Excellent communication skills are essential to resolve inquiries.

Responsabilidades

• Analyzes and resolves problems for UPS Preferred accounts.
• Handles tracing and claim inquiries while maintaining ownership through resolution and follow-ups.

Conocimientos

Customer service

Communication skills

Descripción del empleo

Job Description:

This position provides a one-to-one customer service experience for UPS Preferred accounts. He/She analyzes and resolves problems, solves tracing and claim inquiries, and maintains ownership of customer situations through resolution which may include follow-ups and making outbound calls. He/She performs work with minimal supervision, analyzes and solves problems and uses excellent communication skills.

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.