Manager, Lifecycle Time & Attendance - AMER

Remote; Apurímac; Hybrid; PEN 412,000 - 618,000; Full time

Benefits offered by this job

Work from anywhere

Flexible paid time off

Flexible working hours (async)

16 weeks paid parental leave

Budget for co-working, learning & well

Mental health support

Stock options

Home office budget & IT equipment

Job summary

Remote is seeking a Manager, Time & Attendance to own planning, implementation, and service delivery for the Lifecycle Time & Attendance team. Reporting to the Senior Manager Lifecycle, you will lead a distributed international T&A group and shape best practices across 80+ countries in a fully remote, async environment.

You will drive recruitment, coaching, and performance management while partnering with Operations, Product, Engineering, and Legal to optimize processes and ensure compliant,

Qualifications

• Hands-on people management with distributed international teams.
• Experience in HR Operations across multiple countries.
• Deep knowledge of Time & Attendance, wage/hour laws, and disciplinary processes.
• Knowledge of T&A policy discrepancies under labor law in APAC.
• Experience in a fast-paced international scale-up environment.
• Strong orientation to SLAs/KPIs and customer service focus.
• Tech-savvy with digital tools and automation.
• Fluent English communication.
• Startup/remote experience and other languages are a plus.

Responsibilities

• Lead and coach a high-performing T&A team across borders.
• Foster a positive culture in a remote async environment.
• Oversee bi-annual performance evaluations and align goals with business objectives.
• Drive recruitment, training, mentoring, and supervision of regional team.
• Serve as SME on high-risk T&A topics and escalate as needed.
• Partner with Operations, Product, Engineering, Legal, and ER to improve T&A processes.
• Identify opportunities for automation to improve quality and scale.
• Ensure compliant service delivery meeting KPIs and SLAs.
• Safely manage employee data and advise on best practices in T&A matters.
• Champion responsible adoption of AI tools within the T&A team.

Skills

People management

International HR Ops

T&A compliance

APAC wage/hour

Remote environment

Service mindset

Tech savvy

Fluent English

Job description

Introduction

We are looking for a Manager, Time & Attendance to own the planning, implementation, and service delivery for the Lifecycle Time & Attendance team.

Reporting to the Senior Manager of Lifecycle Operations Time & Attendance, this is an exciting time to join Remote and make a personal impact in the global employment space in our growing Lifecycle Operations team.

As a critical extension of our clients’ HR teams, we navigate and advise on the intricate paths of global employment with unmatched speed, expertise, and precision. The vision of the Lifecycle team at Remote is not just about maintaining the gold standard in HR practices; it’s about elevating it, integrating cutting-edge technology solutions, and enriching customer experiences in over 80+ countries. On this team, your work directly influences our ability to sustain and extend our compliance coverage, continuously enhance our customer journeys, and significantly increase our operational capacity. You’re not just part of a team; you’re at the forefront of shaping the future of work, ensuring every interaction is fast, intuitive, and profoundly impactful. Dive into a role where your passion for innovation, commitment to excellence, and drive to make a global difference aligns with our mission to empower organizations worldwide to employ anyone, anywhere — compliantly.

Job Description

• People & Team Leadership: Guide, coach, and develop direct reports to build a high-performing T&A team.
• Culture: Foster a positive team culture across international borders in a remote, asynchronous environment that encourages excellence and innovation.
• Performance Management: Lead performance management by overseeing bi-annual evaluations and aligning individual and team goals with business objectives in our high-performance culture.
• Team Growth: Drive recruitment, training, mentoring, and supervision of the regional team to support their professional growth.
• Complex Case Resolution (ER Scope): Serve as a subject matter expert and the final escalation point on all high-risk Time & Attendance related topics, including complex wage-hour disputes, policy interpretation, and potential disciplinary matters related to timekeeping compliance.
• Cross-Functional Partnership: Partner across domains—including Operations, Product, Engineering, Legal, and Employee Relations (ER)—to enhance T&A processes, workflows and standard operating procedures (SOPs).
• Process Optimization: Improve & optimize the Lifecycle T&A team's processes, existing workflows and tools, including identifying opportunities for automation to improve quality, efficiency and drive scale.
• Service Delivery: Ensure efficient, compliant delivery of Time & Attendance services while meeting KPIs and SLAs.
• Risk Mitigation: Safely manage and maintain employee data and confidential information, and advise on best practices to handle sensitive T&A records and investigations with discretion.
• Strategic Resolution: Resolve escalated T&A issues through detailed analysis, including advising on or conducting internal investigations into serious attendance or timekeeping discrepancies, and implementing improvements that drive compliance and business growth.
• AI Enablement: Champion the responsible adoption of AI-assisted tools within the T&A team — identifying opportunities, running pilots, establishing guardrails, and scaling what works. Ensure team members are equipped and confident to use AI tools within Remote's data handling and compliance guidelines.

What you bring

This role requires a blend of hands-on people management, deep international HR operations knowledge, and specialized expertise in the legal and employee relations complexities of Time & Attendance (T&A).

• Management & Coaching: You have hands-on people management experience with a strong coaching mindset, specifically leading distributed, international teams.
• International HR Ops: You have a proven track record of experience in HR Operations across multiple countries.
• T&A & Compliance Expertise: You possess deep knowledge of Time & Attendance matters, associated wage/hour laws, complex policy exceptions, and disciplinary processes in various jurisdictions.
• Jurisdictional Focus: You have a deep knowledge of complex T&A case resolution, wage/hour compliance, and managing policy discrepancies under labor law in APAC countries.
• Environment: Experience working in a fast-paced, international, scale‑up environment.
• Service & Drive: Passionate about accomplishing goals, you are comfortable working in a service level environment (SLAs/KPIs), with an emphasis on continuous improvement and customer satisfaction.
• Technical Acumen: You’re tech‑savvy and have experience working with a variety of digital tools, with an eye toward process optimization and automation.
• Language: You write and speak fluent English.
• Data Integrity: You can safely manage and maintain employee data and confidential information, adhering to established protocols while ensuring utmost professionalism and discretion in high‑stakes T&A cases.
• Desired Skills (A Plus); Startup, remote working experience and other languages besides English.

Practicals

• You’ll report to: Senior Manager Lifecycle: Time & Attendance
• Team: Lifecycle Operations - Time & Attendance
• Location: For this position we welcome everyone to apply, but we will prioritize applications from the following locations as we encourage our teams to diversify; AMER
• Start date: As soon as possible

Application process

• 1. Interview with recruiter
• 2. Interview with team members (no managers present)
• 3. Interview with future manager
• 4. Interview with Senior Director
• 5. Bar Raiser Interview
• 6. Prior employment verification check

Benefits

Our full benefits & perks are explained in our handbook at remote.com/r/benefits. As a global company, each country works differently, but some benefits/perks are for all Remoters:

• work from anywhere
• flexible paid time off
• flexible working hours (we are async)
• 16 weeks paid parental leave
• budget towards co-working spaces, learning and wellness (including gym memberships)
• mental health support services
• stock options
• home office budget & IT equipment

How You’ll Plan Your Day (and Life)

We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async.

You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.

Not only do we encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status and any other under‑represented group to apply, but we prioritize a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and beyond, we ask & encourage anybody who needs an accommodation to request one from their recruiter.

We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to.

At Remote, we embrace AI as a valuable tool while prioritizing human creativity and authenticity. We look forward to meeting candidates who balance innovation with genuine expertise and experience. To learn more about Remote's AI guidelines check see here.

Please note we accept applications on an ongoing basis.