Lifecycle Operations Lead (HR Process and System Specialist) - EMEA

Remote; Iberia; Remote; PEN 412,000 - 618,000; Full time

Benefits offered by this job

Work from anywhere

Flexible paid time off

Flexible working hours (async)

16 weeks paid parental leave

Budget towards co-working spaces,学习,和健

Mental health support services

Stock options

Home office budget & IT equipment

Job summary

Remote is seeking a Lifecycle Operations Lead for Employee Relations & Transitions. You will own process design, tooling, data management, and AI-enabled workflow initiatives across ER&T, aligning with Lifecycle goals. Join a cross-functional team driving scalable, compliant operations across 80+ countries.

You will collaborate with Product, Security, Legal, and IT to deploy automation, ensure data governance, and improve customer experiences. Remote values async work and global collaboration.

Qualifications

• Proven experience in large-volume, tech-enabled ops.
• Strong automation and data-processing skills.
• Hands-on with AI-enabled workflows, prompts, and knowledge retrieval.

Responsibilities

• Design and update complex ER&T process maps and SOPs.
• Identify automation opportunities and drive rollout plans across ER&T.
• Lead AI opportunities, pilot, test, and scale across countries.

Skills

Strong communication

Automation mindset

AI workflow design

Data analysis

Operational leadership

English fluency

Cross-functional collaboration

Tools

Zendesk

Kissflow

Docusign

Google Workspace

Job description

Introduction

This is an exciting time to join Remote and make a personal difference in the global employment space by joining our Employee Lifecycle team.

Introduction

This is an exciting time to join Remote and make a personal difference in the global employment space by joining our Employee Lifecycle team.

As a critical extension of our clients’ HR teams, we navigate and advise on the intricate paths of global employment with speed, expertise, and precision. The vision of the Lifecycle team at Remote is not just about maintaining a high standard in HR practices, it is about elevating it through better workflows, smart automation, and clear customer experiences across 80+ countries.

As a Lifecycle Operations Lead: Employee Relations & Transitions, you will support the Employee Relations and Transitions team on day to day operational challenges. This includes workflow design, process improvement, tooling, automations, data management, knowledge management, and the creation and maintenance of standard operating procedures. You are the point of contact for process, data, and tech operational needs across ER&T.

In addition, you will help accelerate Remote’s adoption of practical, safe AI across ER&T. You will identify high impact use cases, partner with cross functional stakeholders to deliver, and help the team build AI fluency through clear guidance, playbooks, and guardrails.

Job Description

Process and workflow design

• Design and update complex process maps, workflows, and standard operating procedures for Employee Relations and Transitions.
• Proactively identify automation and process improvement opportunities, working closely with ER&T leadership, Lifecycle peers, and Product.
• Identify and prioritize AI opportunities across ER&T, then run discovery, testing, and rollout plans to move from pilot to scaled adoption.
• Support ER&T on new country expansions by mapping key lifecycle events, dependencies, and handoffs across internal and external stakeholders.
• Drive continuous improvement through a structured lessons learned practice, translating recurring case patterns into process and tooling changes.

Tooling

• Act as the ER&T point of contact for Lifecycle initiatives impacting the tool stack, ensuring ER&T needs are represented and changes are rolled out smoothly.
• Actively support the ER&T team with tool debugging, integration, automation, and optimization.
• Manage ER&T technical and automation requirements across the tool stack, including Zendesk, Kissflow, Docusign, Google Workspace, and other tools used to deliver ER&T operations.
• Coordinate with Product and Engineering to translate ER&T operational needs into automation requests and product improvements.
• Partner with Security, Legal, IT, and AI stakeholders to ensure AI usage follows Remote’s guardrails, including data classification, access controls, and auditability for sensitive employee data.

Data management, analysis and reporting

• Support Product and Engineering partners on large scale data projects, including audits, bulk updates, and workflow changes.
• Configure and maintain operational reporting dashboards for ER&T, including queue health, quality signals, and automation impact.
• Lead ER&T metrics reporting with ER&T leadership, and help build action plans based on trends.
• Safely manage and maintain employee data and confidential information, adhering to established protocols and ensuring discretion.
• Champion scalable collaboration across Lifecycle teams, improving accuracy, data integrity, and operational outcomes.
• Support change management projects by identifying the right stakeholders within ER&T and ensuring input supports broader Lifecycle goals.

How this role contributes to the department’s and company’s goals

• Improve customer experience and trust: Reduce turnaround time and rework across resignations, conversions, and offboarding journeys, while improving clarity of communication and outcomes.
• Increase operational capacity and scalability: Standardize workflows, build automation, and reduce active handling time so the team can handle growth without compromising quality.
• Strengthen compliance and risk management: Embed guardrails into processes and tooling to ensure consistent, auditable handling of sensitive employee events across countries.
• Enable cross functional execution: Turn lessons learned from cases into actionable improvements with Product, Engineering, and other Lifecycle teams.
• Improve visibility and decision making: Build reporting and dashboards that help leaders understand performance, drivers of backlog, and the impact of changes over time.

What you bring

• Strong and demonstrable experience working in a large-volume / high-complexity tech enabled operational team across diverse global regions and countries
• Strong and demonstrable technical expertise in workflow and data processing systems, with a tech mindset and drive to automation
• Hands on experience identifying, piloting, and scaling AI enabled workflows, including prompt based tools, knowledge retrieval, summarization, and decision support, with a strong focus on quality, privacy, and risk
• Ability to define AI success metrics and evaluate outcomes, such as cycle time reduction, quality improvements, and risk reduction
• A productivity champion who constantly seeks ways to improve and accelerate the team's work, with a clear bias for action and continuous operational efficiency.
• Proven capability to design and implement operational workflows aimed at improving efficiency, productivity and accuracy
• Strong analytical skills and advanced data analysis experience using data and BI tools with a special focus on operational metrics
• Be able to go from “scout to scale” and actually start things up, successfully handling projects with little management supervision
• Excellent communication, influencing, conflict management, and negotiation skills, with the ability to independently lead challenging conversations and drive positive outcomes
• Writes and speaks fluent English
• Experience working in a startup or high-growth environment is highly desirable
• It's not required to have experience working remotely, but considered a plus

Practicals

• You'll report to: Senior Manager, Lifecycle Operations: Employee Relations & Transitions
• Team: Employee Relations & Transitions
• Location: EMEA
• Start date: As soon as possible

Benefits

• work from anywhere
• flexible paid time off
• flexible working hours (we are async)
• 16 weeks paid parental leave
• budget towards co-working spaces, learning and wellness (including gym memberships)
• mental health support services
• stock options
• home office budget & IT equipment

How You’ll Plan Your Day (and Life)

We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async.

You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.

Not only do we encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status and any other under-represented group to apply, but we prioritize a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and beyond, we ask & encourage anybody who needs an accommodation to request one from their recruiter.

We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below.

At Remote, we embrace AI as a valuable tool while prioritizing human creativity and authenticity. We look forward to meeting candidates who balance innovation with genuine expertise and experience. To learn more about Remote's AI guidelines check see here.