Key Account Manager DACH M/F/D

Planon; Osterreich; Hybrid; PEN 251,000 - 347,000; Full time

Job summary

Planon seeks a Key Account Manager to own a portfolio of enterprise customers and drive long-term value and recurring revenue. You will develop account plans, nurture relationships with senior stakeholders, and identify expansion opportunities across Germany, with travel to Austria and Switzerland as needed.

Flexible office presence is offered with regular customer travel. In this role you will collaborate with internal teams to ensure customer success, maintain accurate Salesforce data, and

Qualifications

• Own and grow a focused portfolio of strategic enterprise customers.

Responsibilities

• Own and grow a focused portfolio of strategic enterprise customers, building strong relationships and creating account plans that drive long-term customer value and recurring revenue growth.
• Identify and develop upsell, cross-sell and broader solution opportunities, managing them end-to-end with a reliable pipeline and forecast.
• Act as a strategic commercial partner to senior stakeholders, understanding their business needs and translating them into relevant Planon solutions and value propositions.
• Collaborate with internal teams and partners to strengthen customer success, identify risks early and proactively protect and grow customer relationships.
• Maintain accurate customer and opportunity information in Salesforce and travel regularly to customers, primarily in Germany and when required across Austria and Switzerland.

Job description

If you enjoy turning strong enterprise relationships into long-term commercial growth, this role gives you ownership of a focused portfolio of strategically important customers. As Key Account Manager, you will concentrate on approximately 10 to 15 existing enterprise accounts, strengthening Planon’s position, identifying expansion opportunities and building account strategies that create lasting customer value. You will work with complex organisations and senior stakeholders, primarily across Germany, while remaining open to customer travel in Austria and Switzerland. This is a customer-facing role with regular travel, typically two to three days per week, and a flexible approach to office presence.

What we can challenge you with

• Own and grow a focused portfolio of strategic enterprise customers, building strong relationships and creating account plans that drive long-term customer value and recurring revenue growth.
• Identify and develop upsell, cross-sell and broader solution opportunities, managing them end-to-end with a reliable pipeline and forecast.
• Act as a strategic commercial partner to senior stakeholders, understanding their business needs and translating them into relevant Planon solutions and value propositions.
• Collaborate with internal teams and partners to strengthen customer success, identify risks early and proactively protect and grow customer relationships.
• Maintain accurate customer and opportunity information in Salesforce and travel regularly to customers, primarily in Germany and when required across Austria and Switzerland.