Senior Administrator - English, German, Microsoft Windows

Sapsf; Osterreich; On-site; PEN 240,000 - 326,000; Full time

Job summary

Sapsf is seeking a Senior Administrator to deliver advanced Windows support in English and German. You will troubleshoot complex incidents, perform root cause analysis, and implement secure, reliable solutions to ensure operational continuity.

The role emphasizes coaching teammates, maintaining up-to-date technical resources, and collaborating with internal teams to meet SLAs while strengthening security posture.

Qualifications

• Advanced German and English communication skills to troubleshoot and resolve complex Windows incidents.
• Deep knowledge of root cause analysis and incident management.
• Strong understanding of IT security principles and their application in Windows environments.
• Experience updating and managing technical documentation.
• Coaching and mentoring analysts in troubleshooting and customer communication.

Responsibilities

• Troubleshoot and resolve complex Windows system incidents escalated by support analysts, ensuring timely solutions.
• Perform in-depth root cause analysis on technical and security issues within Windows environments.
• Update and manage technical knowledge bases in German and English, ensuring accurate documentation of solutions.
• Coach and mentor analysts and new team members in technical troubleshooting and customer communication.
• Collaborate with internal support teams to address and resolve complex tickets within SLAs.
• Drive high customer satisfaction (CSAT) by achieving first call resolution, minimizing case reopens, and mitigating security threats.

Skills

Windows troubleshooting

Root cause analysis

Incident management

IT security fundamentals

Technical documentation

Coaching & knowledge transfer

Education

ITIL Foundation Certification

Microsoft Certified: Windows Client

German language certification (Goethe-Zertifikat B2+)

Tools

Ticketing systems

Knowledge base software

Windows Server/Client familiarity

Job description

Career Opportunities: Senior Administrator - English, German, Microsoft Windows (173646)

Requisition ID173646-Posted09/28/2026

This role provides advanced technical support for Windows environments, leveraging proficiency in both English and German to resolve complex incidents and enhance customer satisfaction. The individual is responsible for in-depth troubleshooting, root cause analysis, and implementing solutions that ensure operational continuity and a strong security posture. They contribute to knowledge management and support team development by coaching and updating technical resources.

Key Responsibilities

• Utilize advanced German and English communication skills to troubleshoot and resolve complex Windows system incidents escalated by support analysts, ensuring timely and effective solutions.
• Perform in-depth root cause analysis on technical and security issues within Windows environments, implementing corrective actions to prevent recurrence.
• Update and manage technical knowledge bases in both German and English, ensuring accurate documentation of solutions and procedures for Windows-related incidents.
• Coach and mentor analysts and new team members in technical troubleshooting and customer communication, fostering skill development within the support team.
• Collaborate with internal support teams to address and resolve complex tickets within agreed SLAs, maintaining operational continuity and security standards.
• Drive high customer satisfaction (CSAT) by achieving first call resolution, minimizing case reopens, and effectively mitigating security threats within Windows environments.

Skill Requirements

• Advanced Proficiency In Troubleshooting, Diagnosing, And Resolving Issues In Microsoft Windows Operating Systems
• Advanced Understanding Of Root Cause Analysis And Incident Management Processes
• Advanced Knowledge Of It Security Principles And Their Application In Windows Environments
• Advanced Proficiency In Updating And Managing Technical Documentation
• Advanced Interpersonal And Coaching Skills For Knowledge Transfer Within The Team

Other Requirements

• Microsoft Certified: Windows Client (optional but valuable)
• ITIL Foundation Certification (optional but valuable)
• German language certification (GoetheZertifikat B2 or higher) (optional but valuable