Incident Management Specialist

inDrive; Lima Metropolitana; Presencial; PEN 31.000 - 37.000; Jornada completa

Descripción de la vacante

inDrive in Peru is seeking an Incident Management Specialist to join Global Customer Support. You will interact with customers via phone and email, explaining resolutions and handling admin panel requests.

You will resolve complaints, ensure high-quality incident handling, and manage sensitive cases while collaborating with teammates to improve processes and reduce recurrence.

Formación

• High stress resistance.
• Ability to take Initiative.
• Ability to work with a large amount complex information.
• Ability to remain calm and make decisions under pressure, especially during high stress incidents.
• Teamwork & collaboration with colleagues.
• Experience in handling accidental cases would be a plus.

Responsabilidades

• Interacting with customers through phone calls and emails, providing explanations.
• Resolving complaints and ensuring a high level of service.
• High quality and prompt resolution of incidents such as conflict situations, cases of sexual harassment and criminal incidents.
• Processing incoming requests from users in the admin.
• Panel data collection for incident analysis
• Provide suggestions for improving the quality of incident resolution and their reduction.

Conocimientos

High stress resistance

Initiative

Handle complex information

Calm under pressure

Teamwork

Accidental cases experience

Descripción del empleo

Incident Management Specialist

Department: Global Customer Support

Employment Type: Full Time

Location: Peru

Compensation: S/.3,080 / month

Description

To be added

Key Responsibilities

• Interacting with customers through phone calls and emails, providing explanations


• Resolving complaints and ensuring a high level of service.


• High quality and prompt resolution of incidents such as conflict situations, cases of sexual harassment and criminal incidents.


• Processing incoming requests from users in the admin.


• Panel data collection for incident analysis


• Provide suggestions for improving the quality of incident resolution and their reduction.

Skills, Knowledge and Expertise

• High stress resistance.


• Ability to take Initiative.


• Ability to work with a large amount complex information.


• Ability to remain calm and make decisions under pressure, especially during high stress incidents.


• Teamwork & collaboration with colleagues.


• Experience in handling accidental cases would be a plus.

Why join us

• Help us challenge injustice by creating fair choices for millions of people across 47 countries.


• Develop your professional skills with access to mentoring, career consulting, and learning programs.


• Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.


• Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.


• Work alongside people who take initiative, speak openly, and challenge themselves to grow.


• Improve your language skills through co-financed courses and internal speaking clubs.

Final benefits may vary depending on the location.