Level 2 IT Engineer – Desk-Side & Network Support

Zemsania; Lima Metropolitana; Presencial; PEN 86.326 - 120.856; Jornada completa

Descripción de la vacante

Zemsania is seeking a dedicated support technician to troubleshoot issues, test functionality, and provide desk side support in Lima, Peru. Responsibilities include coordinating hardware break fixes, managing inventory, and ensuring user acceptance of completed requests. The ideal candidate will perform onsite troubleshooting and follow instructions from remote specialists. This position calls for strong problem-solving skills and experience in tech support, offering a dynamic work environment.

Responsabilidades

• Troubleshoot issues to resolve or escalate to resolver group specialists.
• Test for functionality, network connectivity, and access to Customer’s infrastructure.
• Manage hardware break fix and coordinate with hardware vendors.
• Provide desk side support and basic printer support.
• Perform device observation and simple reboots or shutdowns as needed.

Descripción del empleo

Zemsania is seeking a dedicated support technician to troubleshoot issues, test functionality, and provide desk side support in Lima, Peru. Responsibilities include coordinating hardware break fixes, managing inventory, and ensuring user acceptance of completed requests. The ideal candidate will perform onsite troubleshooting and follow instructions from remote specialists. This position calls for strong problem-solving skills and experience in tech support, offering a dynamic work environment.