Customer Solutions Engineer Customer Support UAE

Sapaad; Asia; Hybrid; PEN 144,000 - 227,000; Full time

Job summary

Sapaad is seeking a Customer Solutions Engineer to bridge customers and products. This full-time role suits fresh graduates or early-career professionals who want to learn and grow in a fast-paced SaaS environment.

You’ll combine technical knowledge with strong interpersonal skills to help customers maximize the value of Sapaad, supporting users via email, phone, live chat, or in-person interactions. If you enjoy working at the intersection of technology and customer success, solving problems,

Qualifications

• English proficiency and clear communication.
• Strong interpersonal skills for customer interactions.
• Patience, empathy, and tenacity in resolving problems.
• Ownership mindset and accountability in handling issues.
• Passion for technology and delivering great user experiences.

Responsibilities

• Own onboarding and training programs for customers.
• Assist customers via email, phone, live chat, and on-site visits.
• Resolve customer issues promptly, coordinating with Engineering when needed.
• Capture customer feedback and share insights to drive product improvements.
• Support deployments remotely and on-site as required.

Skills

English proficiency

Interpersonal skills

Empathy and patience

Ownership and accountability

Tech savvy

Tools

CRM software

Helpdesk tools

Job description

Sapaad is a global leader in unified commerce platforms, delivering world-class software solutions for the food and beverage industry. Our flagship product, also named Sapaad, has achieved remarkable success over the past decade, empowering thousands of F&B businesses across 40+ countries—with many more coming onboard each day.

Driven by a passionate team of developers, designers, and product experts, Sapaad is constantly evolving—introducing innovative, industry-defining features that set the benchmark for F&B tech. Headquartered in Singapore, with offices across five countries, Sapaad is backed by seasoned technology veterans with deep expertise in web, mobility, and e-commerce.

JOB OVERVIEW

We’re looking for a Customer Solutions Engineer to serve as the bridge between our customers and our products. This role is perfect for fresh graduates or early-career professionals who are eager to learn, grow, and gain hands‑on skills in customer success within a fast‑paced SaaS environment.

In this full‑time role, you’ll combine technical knowledge with strong interpersonal skills to help customers maximize the value of Sapaad. You’ll support users through email, phone, live chat, or in‑person interactions, while also acting as a product ambassador, educating and guiding customers to use our software confidently.

If you enjoy working at the intersection of technology and customer success, love solving problems, and want to make a tangible impact in a product‑driven company, this is the role for you.

WHAT YOU’LL DO

• Develop a deep understanding of Sapaad’s software products and how they support F&B operations
• Lead customer onboarding, ensuring new customers are set up for a smooth and successful start with Sapaad
• Conduct customer training sessions, webinars, and onboarding programs, helping users confidently adopt and maximize the platform
• Engage with customers through phone, email, or chat to understand and resolve issues efficiently
• Take full ownership of customer issues and support tickets, ensuring timely resolution and collaborating with engineering when needed
• Be the voice of the customer inside the organization by identifying recurring issues, sharing feedback, and providing insights into root causes
• Provide professional, clear, and user‑friendly communication throughout the customer journey
• Assist with deployments remotely and on‑site as needed, including visiting customer locations when required
• Deliver exceptional customer support and service that turns satisfied users into long‑term Sapaad advocates

YOU’RE A STRONG FIT IF YOU HAVE

• Proficiency in written and spoken English
• Strong interpersonal and people skills — you’ll often be the first point of contact for customers
• Patience, empathy, and tenacity in resolving customer challenges
• A strong sense of ownership and accountability
• Passion for technology, problem‑solving, and delivering great user experiences
• Must be comfortable conducting on‑site client visits, installations, and training sessions as required, including the ability to safely handle and carry hardware equipment.

Team's growth stories

I’ve been a part of Sapaad’s growth from its inception into the incredibly strong product it is today, and I’m proud to see that it’s still evolving!

I’ve gained so much at Sapaad, from product design to the intricacies of the F&B industry, and I’ve grown both professionally and personally. Most importantly, I’ve learned how important it is to do work you’re proud of, and my work at Sapaad makes me proud.

Clint Floyd

Lead Designer

Sapaad has provided me opportunities to learn new things, meet new people, and handle complex projects. The support and the empowerment provided by Sapaad is what motivates me every day to face new challenges and solve customer problems. Sapaad has been an integral part of my life both on a professional and personal front.

Dominic Chettiar

Operations

Being part of Sapaad for over 4 years has been nothing short of inspiring! I started my journey as a Product Specialist, and today I proudly serve as Sales Manager across KSA, Qatar, Oman, and Bahrain, a path filled with growth, learning, and incredible teamwork.

Working at Sapaad has truly been an extraordinary journey! Every day feels meaningful because we’re not just selling a product, we’re helping restaurants grow, solve real challenges, and succeed. What I love most is the energy, the passion, and the genuine care everyone brings to the table.

Sapaad is a place where ideas matter, passion is celebrated, and people truly make a difference. It’s not just a workplace, it’s a family that inspires me to give my best, grow with purpose, and believe in what we do.

Sapaad has been a great place for me to grow, take on responsibility, and become more accountable. This company has provided me with a platform to learn, evolve, and constantly evaluate my growth. I’m especially proud that my role has challenged me, not just to create animations, but also to understand the F&B industry more deeply, step up to lead my team, and enjoy real creative freedom. Above all, I’m proud of the work I do here.

Content

I’m so grateful for the trust and support the company has given me as a creative. I’ve learned so much since I started working here, and I feel encouraged to grow and get better every single day. I feel so lucky to work with such amazing teammates who share the same love for food and restaurants.

Senior Copywriter

Over my 5 years at Sapaad, I’ve seen how quality is valued at every stage of the product journey. I’ve found Sapaad to be a place that values innovation and empowers its employees with the freedom and support to bring new ideas to the table, which allows us to truly own our roles and focus on building a product of exceptional quality.

Fahmi

One of the best things about working at Sapaad is the culture, it truly stands out.

It’s a place where you can easily approach the leadership team, share ideas, and have open conversations without layers of hierarchy. The environment feels more like a family than a workplace: supportive, collaborative, and filled with people who genuinely care about each other’s success.

The flexibility of remote work allows us to manage our time efficiently and maintain a healthy balance between work and personal life.

What makes it even more special is the transparency — no corporate politics, no micromanagement, just mutual trust and respect. You’re empowered to take ownership, make decisions, and grow.

Truly grateful to be part of a team where the culture itself motivates you to do your best every day.

Adam

Business Head

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