Senior Lead, Product Operations, Growth

digital Marketing And Graphic Design; Apurímac; Hybrid; PEN 481,000 - 687,000; Full time

Job summary

Shopify is seeking a Senior Lead, Product Operations for the Growth Team to build scalable processes that align roadmaps, execution, and executive reviews across Product, UX, Engineering and Data. You will drive planning, improve craft, and mentor other operators to scale Growth and the rest of Shopify.

The role emphasizes data-informed decisions, strategic initiative leadership, and partnering across disciplines to ship value rapidly while navigating complex, ambiguous environments.

Qualifications

• Experience in driving complex operational and strategic initiatives in a fast-paced environment.
• Ability to design and roll out minimum viable processes and think in systems.
• Excellent communication skills to update executives and influence product teams.

Responsibilities

• Remove roadblocks to product development and accelerate decisions.
• Gather and analyze large data sets to inform platform and launch decisions.
• Structure and solve complex platform and operational challenges affecting multiple product areas.
• Partner with Product, UX, Engineering, and Data teams to align Growth’s planning and execution.
• Build systems for frequent alignment, accountability, and outcomes across multiple projects.
• Mentor craft members and raise the bar for Product Ops across the company, sharing best practices.

Skills

Operations leadership

Cross-functional alignment

Data-informed decisions

Executive communication

Tools

Marketing platforms

Data platforms

AI tools

Job description

Senior Lead, Product Operations, Growth

Remote - Americas
Operations

About The Role

This role is for a Senior Lead, Product Operations for the Growth Team. Shopify’s Growth Team builds the product features and platforms that increase the number of entrepreneurs on Shopify. This R&D team has the mission to help Merchants succeed long term every step of the way. As a Senior Lead, Product Operations, you will be an individual contributor, responsible for building and running at-scale systems that ensure alignment, visibility, and speed in our product development processes for this area. You will partner with leaders across Product, UX, Engineering and Data to drive the planning process including roadmap planning, aiming on our products and executive reviews along the way. You will define, own, and continuously improve company-wide processes that scale to Shopify as a whole, such as how we build across all Shopify surfaces. You will be responsible for communicating with stakeholders at all levels about progress and outcomes for your areas. Lastly, you are expected to help improve the craft of Product Operations at Shopify by mentoring other product operators, sharing best practices, and contributing to aiming how Growth and the rest of Shopify operates. If you are seeking hyper growth, can solve complex problems, and thrive on change and a bit of chaos, then this is the right place for you. We want individuals who care deeply but also see the bigger picture. At Shopify, we believe in making commerce better for everyone, even if it means serving and supporting those we may not agree with. It's about constant learning and constant discomfort. If you're ready to join a dynamic team that values impact and growth, then we want to hear from you.

Responsibilities

• Remove roadblocks to product development: solve bottlenecks, streamline communication, accelerate decisions and help us focus and move faster to ship value to our users
• Gather and analyze large amounts of information quickly and disseminate insights leading to data-informed platform and launch decisions
• Structure and solve complex and ambiguous platform, business and operational challenges affecting multiple product areas and Shopify as a whole (e.g. roadmap dependencies between Growth and the rest of the company, large scale platform migrations)
• Partner with teams (e.g. Product, UX, Engineering, Data) to cross-functionally align Growth’s planning and assembly and drive momentum to ship value
• Build systems for frequent alignment, accountability to outcomes, and feedback within areas with dozens of concurrent projects
• Raise the bar across Product Ops at Shopify: scale what works, question what doesn’t, and mentor craft members across the company to build a world-class team
• Leverage AI to increase our scale, speed and ambition across our R&D teams

Qualifications

• Experience in successfully driving complex operational and strategic initiatives, including zero-to-one launches, large business-critical migrations, and highly interconnected, cross-functional projects in a fast-paced environment
• Experience in designing and rolling out effective minimum viable process, thinking in systems while rolling up their sleeves to get things done
• Excellent communication skills to effectively update executive stakeholders as well as influence and enable product teams
• Ability to pull projects out of local maxima, and influence teams to consider a different approach
• Proven ability to prioritize strategically and getting things done pragmatically in a fast-paced & growing environment
• Be self driven, proactive and able to navigate through ambiguity and complexity

Preferred Qualifications

• Prior experience working with Growth teams or metrics-heavy areas
• Understanding of Marketing or Data platforms and tools
• Experience in Infrastructure, Engineering or related industries.
• Advanced degree in Business, Finance, or a related field.

About Shopify

Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. We propel entrepreneurs and enterprises to scale the heights of their potential. Since 2006, we’ve grown to over 8,300 employees and generated over $1 trillion in sales for millions of merchants in 175 countries. This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.

About You

Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.

Before You Apply, Consider If You Can

• Care deeply about what you do and about making commerce better for everyone
• Excel by seeking professional and personal hypergrowth
• Keep up with an unrelenting pace (the week, not the quarter)
• Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
• Bring critical thought and opinion
• Put AI agents and tools to work on the tasks they're built for, and focus on the work only humans can do
• Embrace differences and disagreement to get shit done and move forward
• Work digital-first for your daily work

We may use AI-enabled tools to screen, select, and assess applications. All AI outputs are reviewed and validated by our recruitment team.

Shopify https://www.shopify.com

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