Customer Quality Engineering

Austria Technologie & Systemtechnik AG; Osterreich; Hybrid; PEN 212,000 - 289,000; Full time

Benefits offered by this job

Growth opportunities

Onboarding program

Modern canteen

Free parking

E-charging stations

Health benefits

Job summary

AT&S in Leoben, Austria, is seeking a Customer Quality Engineer to act as the key link between customers and the plant for quality topics. You will drive 8D processes, coordinate actions and ensure transparent communication to boost customer satisfaction and continuous improvement.

The role requires a completed technical education, expertise in PCB manufacturing and quality management, proficiency in English and German, and willingness to travel up to 20%.

Qualifications

• Completed technical education with proven experience in quality engineering or a comparable role.
• Strong knowledge of PCB manufacturing, quality management, and statistical methods.
• Proven experience in customer complaint management and structured problem-solving (e.g. 8D).
• Excellent communication skills with fluency in English and German (written and spoken).
• Confident in working with SAP and MS Office tools.
• Strong analytical thinking and ability to prioritize and execute tasks effectively.
• Customer-oriented mindset with the ability to represent company interests professionally.
• Willingness to travel internationally (up to 20%).

Responsibilities

• Lead and coordinate 8D processes for customer complaints, ensuring timely submission and effective corrective actions
• Act as the single point of contact for customers regarding quality-related topics and inquiries
• Conduct root cause analyses and provide rapid on-site support (within 48 hours when required)
• Maintain continuous communication with customers or AQM for complaints, deviations, and general requests
• Support global AT&S sites in complaint handling and align with local customer requirements
• Train and guide internal teams on customer-specific quality standards and reject analysis
• Represent the company during customer visits, audits, and quality discussions
• Monitor, report, and ensure completion of quality actions, including documentation and certification (e.g. EN10204)

Skills

Quality engineering

PCB manufacturing

Root cause analysis

English

German

SAP

MS Office

Education

Technical education

Tools

SAP

MS Office

Job description

AT&S is a leading global manufacturer of high-end IC substrates and printed circuit boards. AT&S industrializes leading-edge technologies for its core business segments Mobile Devices & Substrates, Automotive & Aerospace, Industrial and Medical and high-performance computing for AI applications. We are looking for talent eager to shape the future of our interconnected world. With plants in Austria, China, India, Malaysia and sales offices around the globe, we offer excellent career opportunities for creators, innovators and enablers with the drive to make a difference.

To enhance our successfulQuality Team in Leoben, Austria, we are looking for a passionate

Customer Quality Engineering

In your role, you act as the key link between customers and the plant for all quality-related topics. You drive structured complaint handling, coordinate corrective actions, and ensure transparent communication to achieve high customer satisfaction and continuous quality improvement.

Your Responsibilities

• Lead and coordinate 8D processes for customer complaints, ensuring timely submission and effective corrective actions
• Act as the single point of contact for customers regarding quality-related topics and inquiries
• Conduct root cause analyses and provide rapid on-site support (within 48 hours when required)
• Maintain continuous communication with customers or AQM for complaints, deviations, and general requests
• Support global AT&S sites in complaint handling and align with local customer requirements
• Train and guide internal teams on customer-specific quality standards and reject analysis
• Represent the company during customer visits, audits, and quality discussions
• Monitor, report, and ensure completion of quality actions, including documentation and certification (e.g. EN10204)

Your Profile

• Completed technical education with proven experience in quality engineering or a comparable role
• Strong knowledge of PCB manufacturing, quality management, and statistical methods
• Proven experience in customer complaint management and structured problem-solving (e.g. 8D)
• Excellent communication skills with fluency in English and German (written and spoken)
• Confident in working with SAP and MS Office tools
• Strong analytical thinking and ability to prioritize and execute tasks effectively
• Customer-oriented mindset with the ability to represent company interests professionally
• Willingness to travel internationally (up to 20%)

Our Offer

• A meaningful role with opportunities for long-term growth in an international environment
• Chance to actively contribute to AT&S success and to create value
• A structured and tailor-made onboarding program along with continual training opportunities
• Modern company canteen with freshly prepared meals every day
• Free parking spaces and e-charging stations
• Diverse health measures and a wide range of employee benefits

AT&S is an equal opportunity employer. We embrace diversity and are dedicated to empowering people to reach their potential by fostering their unique talents and strengths. The employment is in accordance with the Austrian Collective Agreement for the Electrical and Electronics Industry, employment group E-F, and we offer competitive salaries and additional benefits based on your performance, experience and qualification.