Client Experience Coach

LVMH Group; Asia; On-site; PEN 82,000 - 124,000; Full time

Job summary

Sephora is seeking a Client Experience Coach to support Retail Education initiatives across Sephora Middle East. You will drive in-store onboarding, coaching, and omni-channel training, aligning with store managers to enhance client experience and Sephora Attitude. Fluent Arabic and basic English are required.

Responsibilities include conducting onboarding for new joiners, regular in-store coaching, and supporting product launches and Sephora Collection knowledge sharing across the network.

Qualifications

• At least 2 years’ experience, working on the shop floor.
• Strong retail understanding with passion to deliver outstanding client experience and to coach retail teams.
• Experience in managing and delivering training is a plus.
• Fluent in Arabic with basic knowledge of English.
• Good communication and presentation skills.
• Able to give and receive feedback with a passion for people and creativity.

Responsibilities

• In-store onboarding training and coaching for new joiners.
• Deliver 1-day welcoming training and ongoing store-level coaching.
• Visit stores to cover 100% on a quarterly basis (top stores more frequently).
• Support Retail Training on coaching and projects; align with store managers.
• Assess store team performance and provide feedback.
• Lead Ramadan, festive, and thematic training sessions.
• Support Sephora Collection knowledge sharing and launches.
• Brand BA training delivery and training logistics.

Skills

Shop floor experience

Retail understanding

Beauty expertise

Client experience

Training delivery

Coaching

Arabic fluent

English basic

Communication skills

Presentation skills

Feedback culture

Sephora culture

Job description

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

Position Purpose:

The purpose of Client Experience Coach role is to support Retail Education initiatives across Sephora KSA, contributing to the continuous development of retail employees and enhancing the overall client experience. The role promotes and embodies the Sephora Attitude both in training and on the shop floor, with a strong focus on omni-channel excellence, employee career development, and capability building. It also supports regional category training, the Sephorization of Brand BAs, and the sharing of Sephora Collection knowledge to strengthen expertise and consistency across the retail network.

You will excel and enjoy this role if you are ready to actively handle the following missions:

In-store Training

• In charge of Onboarding for all new joiners – organizing and delivering 1-day welcoming training, On-boarding training and coaching/development at store level
• Daily store visit è each Coach to cover 100% stores on quarterly basis (monthly basis for flagship stores and top 10 KSA stores) or when business requires it
• Follow up for all Retail topics (Sephora Attitude, My Sephora, cross selling, Budy skills, Love Meter, Mystery Shopper, etc.)
• Support Retail Training on coaching and following up on retail education and projects initiatives.
• Align with Retail Managers/Supervisors on priority stores and business needs focus
• Assess store teams on performance at least 1 time/year or if business requires it
• Strong focus and follow up on both (Ramadan & Festive) & thematic animation trainings
• Follow up on knowledge after training attendance (for all Retail trainings/Induction/Sephora collection)
• Support knowledge and training at store level for all Sephora Collection new launches, core products and animations
• In charge of delivery On-boarding training and support delivery on other Retail topics
• In charge of Brand BA training delivery and training logistics

Coaching & Support

• Follow up and coaching of new joiners (in-store and digital)
• Follow up and coaching on Sephora Collection in store training.
• Follow up on Brand BA’s training attendance and work with Store Manager to schedule training attendance
• On the floor coaching, assessment & feedback (for all Retail trainings)
• Support Digital Learning Platform engagement and participation.

• At least 2 years’ experience, working on the shop floor.
• A strong retail understanding, expertise in beauty, passion to deliver outstanding client experience, ability to deliver training and coach retail team.
• Experience in managing and delivering training is a plus.
• Fluent in Arabic and have basic knowledge of English.
• Good communication and presentation skills.
• Able to give and receive feedback. It is essential that they have a passion for people with the ability to think creatively and are self-motivated to work independently.
• Fully understand the business needs and adapt to the requirements and work with the different departments of Sephora Middle East HQ, high level of energy, enthusiasm and motivation.
• The candidate needs to live and breathe the Sephora Culture, DNA and Employee Value propositions (EVP). They need to have excellent authentic communication, strong confidence, leadership and influencing skills and be energized by working in a fast paced, dynamic environment.

Here, you will find :

• Community. In which authenticity is embraced, and the strength of our differences fuels our collective spirit
• Culture of empowerment. Learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead
• Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference

Join us and belong to something beautiful

Sephora’s stores offer passionate beauty fans across the world a privileged freedom to touch and test products since 1969.
The House provides a superior selection of quality products and always keeps pace with the latest trends.
The house is built upon the exceptional talents of its beauty professionals who create a perfect environment for adventurous clients who want to experiment and learn.
With the innovative range of products in the Sephora Collection, its distinctive stores and bold commitment to new ideas, the House is always able to surprise and delight its clients.
At every touch point with its clients, in store and online, Sephora provides an unconventional approach which has made it the most loved beauty community in the world.