Butler Manager

Silversea; Lima Metropolitana; Presencial; PEN 107.000 - 175.000; Jornada completa

Descripción de la vacante

Silversea is seeking a professional Butler with guest-facing experience to deliver exceptional services aboard luxury cruises. You will lead, coach and develop the Butler Team and ensure VIP suites and in-suite arrivals meet brand standards.

Fluency in English is essential, with additional languages considered a plus. Prior shipboard experience and a luxury service certification are highly valued for applicants joining our culturally diverse crew.

Formación

• Minimum of two years Butler/guest-facing experience in a luxury hotel, resort or cruise line environment.
• Professional Butler or luxury service certification is an advantage.
• Previous shipboard experience is highly preferred.
• Excellent fluent English (verbal and written) with strong communication; additional languages are assets.
• Excellent interpersonal and leadership skills; ability to lead a culturally diverse workforce.

Responsabilidades

• Deliver exceptional butler services to guests.
• Fulfill guest orders, requests and enquiries promptly.
• Conduct embarkation inspections of VIP suites.
• Execute in-suite arrival procedures to brand standards.
• Lead, coach, train and develop the Butler Team to meet brand expectations.
• Mentor Senior Butler for managerial responsibilities.
• Meet or exceed KPIs for the Butler Team.

Conocimientos

Butler experience

Guest-facing service

Leadership

English fluency

Multilingual capability

Certification

Shipboard experience

Educación

The International Butler Academy certification

Descripción del empleo

• Minimum of two (2) years Butler/guest facing experience in a luxury hotel, resort or cruise line environment
• Professional Butler or luxury service certification such as \"The International Butler Academy) is an advantage
• Previous shipboard experience is highly preferred
• Excellent fluent English (verbal and written). Excellent communication skills and additional languages such as (French, Spanish, Italian, Russian, mandarin, Arabic, Japanese are an asset).
• Excellent interpersonal and leadership skills; ability to lead, motivate, and develop a culturally diverse workforce

Duties and Responsibilities:

• Ensure delivery of exceptional butler services to guests
• Ensure all guest orders, requests, enquiries are fulfilled timely & efficiently
• Conduct embarkation inspections of all VIP suites
• Ensure in-suite arrival procedures are executed to brand standards.
• Lead, coach, train, and develop the Butler Team to consistently deliver superior service performance aligned with brand expectations.
• Mentor and prepare the Senior Butler for managerial responsibilities
• Meet or exceed brand-defined performance targets and KPIs for the Butler Team.