Assistant Manager, User Management Officer M/F

Crédit Agricole SA; Asia; On-site; PEN 74,000 - 107,000; Full time

Benefits offered by this job

Performance bonuses

Flexible benefits

World-class training program

Collaborative culture

Job summary

CACEIS Malaysia is seeking a User Management Officer to develop and maintain the user access control framework within the APAC region, focusing on onboarding, provisioning, and audit readiness. You will collaborate with global teams to ensure secure access across multiple systems and applications.

You will work with IT, compliance and business stakeholders, supporting audits and providing expert guidance on access practices during Malaysia hours.

Qualifications

• 3–5 years of experience in User Access Management (UAM).
• Hands-on with user lifecycle management and access rights provisioning.
• Experience using ticketing tools such as ServiceNow or JIRA.
• Proficient in Microsoft Office suite and reporting.
• Fluent in written and oral presentation.

Responsibilities

• Develop and improve the user access management framework across teams.
• Design and manage process-driven access solutions for global operations.
• Manage user accounts, roles and permissions across systems.
• Onboard and offboard users securely with timely provisioning.
• Support internal and external audits with access reports and docs.
• Coordinate with IT, compliance and business stakeholders.
• Provide guidance on access best practices to business units.
• Collaborate across regions during Malaysia Morning Hours.

Skills

User lifecycle management

Access rights provisioning

Communication skills

Problem solving

Audits/compliance awareness

Education

Bachelor Degree / BSc Degree or equivalent

Bachelor/Master’s in Cyber Security, IT, CS or Management

Tools

ServiceNow

JIRA

Microsoft Office

Job description

Business type

Types of Jobs - Asset Management

Complementary business types

Types of Jobs - Risk Management / Control

Job title

Contract type

Permanent Contract

No

Job summary

What is the opportunity?

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable solutions that empower clients to thrive in a dynamic and competitive financial landscape.

The ISSR Department is responsible for strengthening the security of the information system and CACEIS's resilience capabilities, in line with the company’s strategy, client requirements, the regulatory environment, and the framework defined by the CACEIS Group.

You will be joining the team within the ISSR department, which is made up of Information Security & System (ISS), Business Continuity Plan (BCP) and User Access Management (UAM). The UAM team is made up of teams from Malaysia, France, Luxembourg, Germany and Ireland, primarily responsible for the user access rights management in CACEIS.

Region: APAC

Working Hours: 9AM – 6PM Malaysia time

What will you do?

As a User Management Officer, you are responsible for the development, implementation and continuous improvement of the user access management framework within the organization. In close collaboration with our global user management team, you will design and manage process-driven access solutions to support the Group's global operations.

Manage user accounts, roles and permissions across various systems and applications

Ensure timely and secure onboarding and offboarding of users, including access provisioning and de-provisioning

Taking care of the continuous further development of the necessary processes, specifications and guidelines

Implementing new solutions in coordination with IT, compliance and business stakeholders

Support internal and external audits by preparing and providing relevant access reports and documentation

Act as the first and main point of contact for business units, providing guidance on access best practices and tailored solutions

Coordination with application owners and other business stakeholders to manage resolution to issues within access right

Providing support and coverage for all regions, as part of the global team for queries/requests regardless of their location during the Malaysia Morning Hours

#LI-MS1

Supplementary Information

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation
• Leaders who support your development through coaching and managing opportunities
• A world-class training program in financial services
• A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded.

Geographical area

Asia, Malaysia

City

Bachelor Degree / BSc Degree or equivalent

• Bachelor or Master’s degree in Cyber Security, IT, Computer Science or Management

Level of minimal experience

3-5 years

Experience

Experience in User Access Management (UAM), at least 3-5 years

Hands‑on experience with user lifecycle management and provision of access rights

Experience using ticketing tools (e.g. ServiceNow, JIRA or similar)

Proficient in Microsoft Office suite

Required skills

Hands‑on experience with user lifecycle management and provision of access rights

Problem-solving aptitude and good communication skills

Experience working in a regulated or audit-focused environment

Fluent in written and oral presentation

Technical skills required

Nice-to-have

• Experience in PowerShell scripting, Active Directory, SoD framework and toxic rights combination is an advantage
• Ability to work independently with minimal supervision.
• Ability to multi-task.
• Highly self‑motivated with strong sense of initiative.

Languages

General information

Entity

CACEIS is the asset servicing banking group of Crédit Agricole dedicated to asset managers and institutional investors.

Entity

CACEIS is the asset servicing banking group of Crédit Agricole dedicated to asset managers and institutional investors.
Through offices across Europe, North and South America and Asia, CACEIS offers a broad range of services covering execution, clearing, forex, securities lending, custody, depositary, fund administration, fund distribution support, middle-office outsourcing and issuer services.
CACEIS is a consolidator in the European asset servicing market and posts sustained growth in its business activities. The group holds €5.3 trillion in assets under custody and €3.4 trillion in assets under administration (figures as of 31 December 2024)
By working every day in the interest of society, we are a Group committed to diversity and inclusion and place people at the heart of all our transformations. All our job offers are open to persons with disabilities..